Manager - Retail Franchisee Operations

Job Req ID:  16722

Vasai, IN

Function:  Retail

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.


Franchisee Lead

Job Level/ Designation

Manager – M1

Function / Department




Job Purpose

Overall responsibility for activities at a Franchisee management for VIL Retail Franchisee management


Key Result Areas/Accountabilities

Franchisee Lead must have good experience of Channel Management starting with identification, shortlisting, finalizing and driving business from existing & new.

Driving business through B2C & B2B sales of Postpaid, Prepaid, Cloud products, ensuring channel profitability & stability.

Increase CMS & MARPU from acquired customers.

High T4M & T6M retention of customers.

Competition tracking and benchmarking.

Uniform customer experience by means of high TNPS scores, good EQ scores.

Improve Digital adaption.


Core Competencies, Knowledge, Experience

  1. Good communication and convincing skills
  2. Customer handling
  3. Store handling
  4. Team handling skills
  5. Decision making and delivering results
  6. 2-5 Years experience



Must have technical / professional qualifications

  1. Graduate
  2. Preferably from Telecom and Retail



Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership