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Manager - Retail Franchisee Operations

Job Req ID:  39582

Thane, IN

Function:  Retail

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.


Franchisee Lead

Job Level/ Designation


Function / Department




Job Purpose

Overall responsibility of managing franchisee channels and driving all activities at a VIL franchisee store spanning customer service, store-level sales, outbound sales and managing franchisee profitability.


Key Result


 Franchisee handling

Sales acquisition (in bound and out bound)

Customer Service

People management

Franchisee profitability


Core Competencies,

Knowledge, Experience

Graduate with 4-6 years of experience.

Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership