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Manager - Zonal Field Engineer

Job Req ID:  24466
Location: 

Shillong, IN

Function:  Technology/ IOT/Cloud
About: 

Role

Zonal RF field engineer

Job Level/ Designation

M1

Function / Department

Technology/Quality

Location

 

Hiring Manager

 

Job Purpose

This Field Engineers role will be accountable for managing Quality and Performance of RAN network by prompt monitoring, trouble shooting, optimization & field activities of Network to deliver superior voice & data experience to customers in their respective zones.

Key Result Areas/Accountabilities

 

  • Daily tracking of Network and Customer experience KPIs for all technologies like Accessibility, Retainability, Data Speeds, Voice Quality and target oriented action plan for regular improvement and consistent experience.
  • Drive worst cell analysis of all technologies and coordinate with partners, SNOC and FO team to timely resolution
  • Utilization monitoring of key nodes in respective zones and proactive action to maintain the utilization with in thresholds
  • Zonal Network complaints analysis. co-ordination with TSG lead and drive field team for complaints visits and resolution
  • Engagement with Zonal business/CS teams for Network complaints management and drive network performance improvement and perception programs
  • Prioritize network experience improvement programs basis customer centric KPIs like TNPS, NPS, Network complaints etc.
  • Regular drive tests and benchmarking of Network rollout/ performance with competitors, and share insights to Zonal business team and Circle central team
  • Building strong relationships with cross verticals

Core Competencies, Knowledge, Experience

  • In-depth technical knowledge in radio network parameters & optimization (2G/3G/4G/VoLTE)
  • Excellent domain knowledge and on- field optimization experience
  • Very good analytical skills to trouble shoot network quality KPI degradation/ customer complaints
  • People management capability,  very good cross functional co-ordination.
  • Customer centric, Innovative , Ambitious and competitive, Calculated risk taking & task oriented

Must have technical / professional qualifications

 

B-Tech Electronics and Telecommunications with above 2 years of experience