Manager-TM IP Operations

Job Req ID:  21401

Pune, IN

Function:  Technology/ IOT/Cloud


TM  IP Operations

Job Level/ Designation 


Function / Department

Transport Ops, Technology



Job Purpose

  • Responsible for Circle IP/MPLS based transport network operationalization, product capability validation, sign off, KPI & SLA benchmarking, develop measures to catapult transport service level SLAs to next level for mobility internet services, products
  • Deliver SLA/KPI for IP/MPLS network, mobility and enterprise services.
  • Strong Governance mechanism with cross functional team; OEM (Cisco, Juniper, Nokia, and Ericsson); MS partners (Nokia, Ericsson, Huawei) and
  • Leadership team adherence to benchmarks (KPIS, SLAs) and to meet mobility and carrier business SLA expectation


Key Result


  • Operation responsibility of IP Transport Network. IP transport services design and operation ownership of all mobility entities like STP , IN , RECC, 2G/3G/4G , MoRAN etc. (Core Service Availability – 99.995)
  • Delivery SLA/KPI for IP transport network in line with Vodafone Idea vision.(Network Availability -99.995, Service Availability – 99.995)
  • Spare Management and Ensuring fault within MTTR.
  • Drive operations excellence for Network & services with stringent SLA compliance by implementing industry best practices, tools and systems. Ensure service performance & quality through service improvement plans and regular service audits.
  • Develop relationships with Mobility users to optimize end-user quality of experience. Provide regular updates and forecasts to Planning/CXX Teams on traffic and Quality of Experience metrics. (Speed test Results across– OOKHLA, TRAI)
  • Define service performance KPIs and benchmark with industry. Periodic review of SLAs for competitive market offering. Engage with CTO, Transport Operation head periodically for Network/service performance reviews to improve the quality of experience to customers.
  • Efficient governance of managed services partner engagement at strategic and operational level to ensure best in class service experience to customers. Governance of OEMs & other off-net service providers.
  • Operations (Technology) sign off with product for development & launch of new products/services/solutions SLAs proposed to Mobility Customers
  • Quality Management & Optimization - KPIs, Benchmarking and Optimization of IP/MPLS Networks , Service Level SLA , analysis, recommendation and implementation
  • Drive digitization for entire IP/MPLS based network and service fulfilment and assurance.
  • Develop IP competence across transport vertical to be ahead of curve.


Core Competencies,

Knowledge, Experience

  • 5-7 Years of Experience in Domain (Telecom/IT/OEM ) with 5-7 experience in handling Large Scale Telecom Network Domain
  • Experience in implementation, operations & management of data networks and services in large service provider environment.
  • Knowledge of service performance KPIs/SLA benchmarking and strategies for continual performance improvement.
  • In-depth knowledge and experience in large scale and complex IPMPLS backbone and backhaul network to carry mobility and fixed line services
  • Ability to drive operational excellence through standardization and innovation in processes/systems/tools.
  • Experience in managing multi service & multivendor (Cisco, Juniper, Huawei etc.) data network.
  • Good interaction experience with other service providers/partners, industry technical experts/forums and standards bodies
  • Excellent team building capabilities and communication skills.


Must have technical / professional qualifications

  • BE in Electronics & Telecommunication/IT.
  • Industry Certification desirable – ITIL/CCNA/CCNP/CCIE/JNCIA/JNCIP