Manager - Retail Franchisee Operations

Job Req ID:  23219

Pune, IN

Function:  Retail


Franchisee Lead

Job Level/ Designation

Manager – M1

Function / Department




Job Purpose

Overall responsibility for activities at a Franchisee management for VIL Retail Franchisee management


Key Result Areas/Accountabilities

Franchisee Lead must have good experience of Channel Management starting with identification, shortlisting, finalizing and driving business from existing & new.

Driving business through B2C & B2B sales of Postpaid, Prepaid, Cloud products, ensuring channel profitability & stability.

Increase CMS & MARPU from acquired customers.

High T4M & T6M retention of customers.

Competition tracking and benchmarking.

Uniform customer experience by means of high TNPS scores, good EQ scores.

Improve Digital adaption.


Core Competencies, Knowledge, Experience

  1. Good communication and convincing skills
  2. Customer handling
  3. Store handling
  4. Team handling skills
  5. Decision making and delivering results
  6. 2-5 Years experience



Must have technical / professional qualifications

  1. Graduate
  2. Preferably from Telecom and Retail