Manager - Core Performance

Job Req ID:  25588

Pune, IN

Function:  Technology/ IOT/Cloud


TM - Core Performance

Job Level/ Designation

Manager - Core Performance

Function / Department

Central Operations Group



Job Purpose

This position is responsible for Performance monitoring of PAN India Voice & Data core elements covering technologies like 2G/3G/4G, VoLTE, VOIP etc supplied by various suppliers like CISCO, Nokia, Ericsson, Oracle etc. It is required to have constant focus on core network KPis monitoring, tracking and investigation on devastated KPIs to resolve them in time. Expected prompt involvement in addressing customer experience issues, thereby improving network quality.


Key Result Areas/Accountabilities

  • Monitoring performance reports, taking prompt actions on deviations, analysis & taking corrective actions to resolve the same.
  • Analysing major/bulk customer experience related issues on MO, MT, SMS, Data speed & browsing, Roaming etc and taking corrective actions
  • Creating real time alerts on KPI deviation to quickly detect performance issues
  • Working on Performance monitoring tools and
  • Tracking clear code trend and troubleshooting the same to minimize the service impact.
  • Follow ups with cross functional teams to deliver Core quality projects
  • Initiating audit of network parameters those supporting quality parameter improvements
  • Working on regulatory requirements related to customer experience requirements.

Core Competencies, Knowledge, Experience

Sound experience in Performance management & operations. Good knowledge of core elements of various vendors and its performance measurements.

  • Brilliant analytical skills while troubleshooting performance issues on protocols like SIP, ISUP, SIGTRAN etc along with knowledge of Switching equipment’s.
  • Sound knowledge of performance counters, KPIs of various technologies, supplied by different vendors.
  • Good knowledge on signalling & media protocols
  • Excellent communication skills to deal with cross functional teams & partners
  • Quick learning skills and willing to adapt new things


Must have technical / professional qualifications

Candidate should have atleast work experience of 7-8 years with education qualification of B.E/B.Tech