GM - Digital Demands

Job Req ID: 50211

Location:

Pune, Maharashtra, IN

Function: Other

About:

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

VIL is an equal opportunity employer committed to diversifying its workforce.

Job Purpose

The Digital Delivery Owner serves as a key collaborator within the Digital Change function, acting as the primary stakeholder bridge between Digital, Business and Technology stakeholders:

• The role works closely with Digital Product Owners, Business Heads, BSS Leads, and Demand Managers to ensure end-to-end ownership of the digital project roadmap.

• The incumbent enables successful execution of business priorities by aligning digital applications with business objectives, facilitating seamless integration between BSS platforms and digital channels, and driving efficient delivery across the digital ecosystem.

Key Result Areas/Accountabilities

Business Demand Management
• Evaluate business requirements against digital strategy and organizational objectives to arrive at a Digital priority pipeline. Conduct gap analysis, impact assessments and feasibility studies to build a prioritized digital demand pipeline.
• Translate business requirements into clear, actionable functional requirements for technical implementation across digital channels.
• Ensure alignment between business expectations and technology delivery throughout the project lifecycle

• Conduct deep voice-of-partner research with customer & partners to understand friction in the current ecosystem and how Digital services can solve it

Digital Delivery & Roadmap Management

• Own and govern the end-to-end digital delivery pipeline, ensuring effective prioritization and delivery planning. Own Digital projects prioritization to balance speed to market, new platform features, partner integrations, and emerging opportunities at the edge of where our industry is heading.
• Coordinate with cross-functional teams to ensure timely delivery of strategic digital initiatives.
• Track project milestones, risks, dependencies, and delivery status while ensuring adherence to business timelines.
• Build a long-term vision for how products and capabilities are consumed across multiple Digital channels and surfaces, today and into the future.

• Research emerging market trends and translate them into actionable Digital product moves

Stakeholder Management
• Collaborate with Digital Product Owners, Business Heads, BSS Leads, Demand Managers, and Technology teams to drive successful project execution.
• Act as the single point of coordination between business and digital teams for demand planning and execution.
• Facilitate decision-making, issue resolution, and stakeholder alignment throughout project delivery.

• Partner closely with engineering (DXL & IT systems) to deliver a high-performance, scalable platform layer that is genuinely developer-friendly for both internal teams and external systems integrators

AI Adoption, Digital Innovation & IT Transformation
• Support BSS transformation initiatives by ensuring digital channels remain aligned with platform changes and enhancements.
• Drive adoption of AI-enabled practices within the Software Development Life Cycle (SDLC) to improve delivery efficiency, quality, and productivity.
• Collaborate with digital teams to design and implement digital-native solutions that enhance customer experience and business outcomes.

Governance & Performance Management
• Monitor key business initiatives and publish regular delivery dashboards and status reports.
• Measure and report projected versus actual business benefits for digital initiatives.
• Track customer experience (CX) trends and identify opportunities for continuous improvement.
• Streamline workflows across multiple digital ecosystems to improve operational efficiency and achieve business delivery targets.

New Partner Onboarding & Scalability of Digital Solutions
• Synergize New Partner capabilities for smooth onboarding with Digital teams
• Scale best practices AI adoption and Digital innovation across Digital platforms ensuring seamless and effective customer experience across the Digital ecosystem

• Manage external vendor relationships and identify build / buy / partner opportunities to accelerate speed to market

Core Competencies, Knowledge, Experience

Expertise Digital project management
Strong knowledge of Telecom BSS/OSS platforms and digital ecosystems.
Expertise in business analysis methodologies, requirement elicitation, and documentation.
Experience with Agile, Scrum, and Waterfall delivery models.
Strong analytical, problem-solving, and critical thinking skills.
Excellent stakeholder management, facilitation, and communication abilities.
Working knowledge of APIs, system integrations, and digital customer journeys.
Strong presentation, negotiation, and documentation skills.
Familiarity with AI-assisted business analysis tools and modern SDLC practices.

Must have technical / professional qualifications

Bachelor's degree in Engineering, Computer Science, Information Technology, Telecommunications, or a related field.

MBA or equivalent postgraduate qualification is desirable.

Years of Experience

10+ yrs of experience in working with cross-functional business and technology teams. Proven experience in Project Management & Digital Transformation programs. Alongwith experience in Business Analysis within the telecommunications industry.

Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership