AGM - SME - IP/MPLS

Role

SME IP

Job Level/ Designation

M2/AGM

Function / Department

SNOC/ IP/MPLS

Location

Pune/Hyderabad

Job Purpose

• Fault management for Multivendor Multi technology IP network

• Responsible for quick restoration of P1/P2 incidents within SLA by applying suitable work around/solution.

• Ensure timely management escalations for all P1/Special incidents as per process and regular update

Key Result Areas/Accountabilities

• Manage, troubleshoot & restore faults across multi vendor multi technology IP networks

• Able to understand the overlying services Voice, Data and other services and their architecture

• Able to manage ISP and CORE IP network

• Comply with internal systems, procedures and processes and ensure that the team comply with industry standards and best practices like ISO20K, ISO27K

Core Competencies, Knowledge, Experience

Professional Qualifications

• Candidate must possess engineering Bachelor’s Degree, Post Graduate Diploma, Professional Degree in Information

Technology or equivalent

• Must have foundation qualification in ITIL V3

• Able to handle multiple outages at same time with coordination with relevant stakeholders

• Strong interpersonal & verbal communications with good written skills.

• Ability to manage shifts, Calm under pressure, Good problem-solving techniques and Customer focused

• Able to take responsibility and motivate team members in difficult or stressful situations

• Should understand industry standard process and framework like ITIL & ISO.

• Should be able to improve and implement the current INM process

• Familiar with ISO 27001 & the process of ISO 20000 audit and compliance

• Always follow HSW rules

Must have technical / professional qualifications

• B.E (Electronics & Telecommunication)

• CCNP/CCIE/JNCIE/ITIL/PMP

Should have 10+ Years of Telecom experience with minimum 5+ in Incident/Fault Management in IP

• Should have knowledge of routing and switching protocols like BGP, ISIS, Data centre technologies (SDN, VxLAN), OSPF, HSRP, VRRP etc across CISCO, Juniper, NOKIA etc.

• Should have strong knowledge of IP Network Architecture with services

• Excellent Communication and Coordination skills, confident and structured when dealing with conflict

• Experience in managing major incidents with good understanding of business and service impact.

• Demonstrate effective stakeholder engagement

• Ability to efficiently and effectively perform the technical requirements with troubleshooting, problem solving, and analytical skills

• Ability to prioritize work with a sense of urgency and manage issues /escalations to consistently provides high quality and standardized professional services

• Ability to work independently with a significant attention to detail & Ability to work under pressure.

• Ability to manage shifts, Calm under pressure, Conscientious with a strong sense of pride and accountability,

• Good problem solving techniques and Customer focused

• IP Network Availability > 99.90 %

• MTTR for critical incidents (P1/P2) < 45 min & incidents (P1 till P5) < 110 min