AGM - Optical Operations

Role

National Core IP/MPLS Operations

Job Level/ Designation

M2  / AGM - Transport Operations

Function / Department

Technology – Transport, Central Operations Group

Location

Mumbai

Job Purpose

•              To drive and evolve Vodafone Idea  IPMPLS based pan India transport network (spanning across 23 circle) encompassing FLDS/NGN/MSP/DCN/Internet backbone & ever growing 160+ FLDS PoPs , 6 International PoPs , 60+ NLD Voice PoP (NGN) and 13500+ CEN network elements, 250,000+ mobility and other captive customers connectivity, 100G X N MPLS backbone.

•              Responsible for National IP/MPLS transport network  operationalization, product capability validation, sign off, KPI & SLA benchmarking, develop measures to catapult transport service level SLAs to next level for mobility internet services, products

•              Strong Governance mechanism with cross functional team; OEM (Cisco, Juniper, Nokia, and Ericsson); MS partners (Nokia, Ericsson, Huawei)   and Leadership team adherence to benchmarks (KPIS, SLAs) and to meet mobility and carrier business SLA expectation.

Key Result Areas/Accountabilities

•              Operation responsibility of IP Transport Network. IP transport services design and operation ownership of all mobility entities like STP , IN , RECC, 2G/3G/4G /5Getc. (Core Service   Availability – 99.995)

•              Delivery SLA/KPI for IP transport network in line with Vodafone Idea vision.(Network Availability -99.995, Service Availability – 99.995)

•              Spare Management and Ensuring fault within MTTR.

•              Drive operations excellence for Network & services with stringent SLA compliance by implementing industry best practices, tools and systems. Ensure service performance & quality through service improvement plans and regular service audits.

•              Develop relationships with Mobility users to optimize end-user quality of experience. Provide regular updates and forecasts to Planning/CXX Teams on traffic and Quality of Experience metrics. (Speed test Results across–TRAI, Accedian etc)

•              Define service performance KPIs and benchmark with industry. Periodic review of SLAs for competitive market offering. Engage with CTO, Transport Operation head periodically for Network/service performance reviews to improve the quality of experience to customers.

•              Efficient governance of managed services partner engagement at strategic and operational level to ensure best in class service experience to customers. Governance of OEMs & other off-net service providers.

•              Operations (Technology) sign off with product for development & launch of new products/services/solutions SLAs proposed to Mobility Customers

•              Quality Management & Optimization - KPIs, Benchmarking and Optimization of IP/MPLS Networks , Service Level SLA , analysis, recommendation and implementation

•              Drive digitization for entire IP/MPLS based network and service fulfillment and assurance.

•              Develop IP competence across transport vertical to be ahead of curve.

Core Competencies, Knowledge, Experience

•              8-12 Years of Experience in Domain (Telecom/IT/OEM ) with 5-7 experience in handling Large Scale Telecom Network Domain

•              Experience in implementation, operations & management of data networks and services in large service provider environment.

•              Knowledge of service performance KPIs/SLA benchmarking and strategies for continual performance improvement.

•              In-depth knowledge and experience in large scale and complex IPMPLS backbone and backhaul network to carry mobility and fixed line services

•              Ability to drive operational excellence through standardization and innovation in processes/systems/tools.

•              Experience in managing multi service & multivendor (Cisco, Juniper, Huawei etc.) data network.

•              Good interaction experience with other service providers/partners, industry technical experts/forums and standards bodies

•              Excellent team building capabilities and communication skills.

Must have technical / professional qualifications

•              BE in Electronics & Telecommunication/IT.

•              Industry Certification – ITIL/CCNA/CCNP/CCIE/JNCIA/JNCIP