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Role
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Lead - Operation Excellence
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Job Level/ Designation
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M2/ AGM- Operation Excellence
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Function / Department
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SNOC/ Operation Excellence
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Location
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Pune
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Job Purpose
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Drive network operational excellence by leveraging automation, digital platforms, dashboards, and process optimization to improve efficiency, visibility, and business outcomes. Champion the Five A Principles - Analytics, Accuracy, Approach, Action, and Adaptability by transforming operational challenges into scalable digital solutions and actionable insights, enabling measurable improvements in operational performance, productivity, and service delivery.
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Key Result Areas/Accountabilities
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- Champion Network Operational Excellence through automation, digital transformation, and continuous process innovation to deliver measurable business outcomes.
- Lead the design and delivery of enterprise-scale digital solutions, including portals, dashboards, and applications, from concept to value realization.
- Convert operational challenges into scalable, data-driven solutions that enhance efficiency, visibility, decision-making, and performance.
- Own the requirements governance framework, including FRS definition, stakeholder alignment, approvals, and solution adoption.
- Partner with SNOC, Circle Operations, and cross-functional teams to identify opportunities, eliminate inefficiencies, and drive operational improvements.
- Drive data-led decision making by developing actionable insights, KPI frameworks, and performance management dashboards.
- Solve complex operational problems through root cause analysis, process redesign, and sustainable corrective actions.
- Institutionalize the Five A Principles (Analytics, Accuracy, Approach, Action & Adaptability) to foster a culture of operational excellence, innovation, and continuous improvement.
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Core Competencies, Knowledge, Experience
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- Strong understanding of network operations and operational excellence practices.
- Experience in automation, dashboard development, and digital transformation initiatives.
- Excellent stakeholder management and cross-functional collaboration skills.
- Ability to simplify complex technical concepts into business-friendly solutions.
- Strong analytical, problem-solving, and decision-making capabilities.
- Effective communication, documentation, and project management skills.
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Must have technical / professional qualifications
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Minimum Education Qualification
B.E./B.Tech — Electronics, Telecommunications
Years of working experience
Minimum 7-10 years total with at least 6-8 years in network operations analytics, NOC/SNOC KPI management, or operational platform design in a telecom organization.
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