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AGM - EAI and BPM - Monitoring and Compliance

Job Req ID:  15662

Pune, IN

Function:  Technology/ IOT/Cloud


Monitoring & compliance lead for EAI Services & BPM Micro Apps

Job Level/ Designation

M2/Assistant General Manager(AGM)

Function / Department

Information Technology – Solution Delivery


Pune IT Hub – HJW

Job Purpose

The person is expected to Manage EAI & BPM stack from both monitoring and compliance perspective. The role involves

  • Coordination with outsourcing partners on a 24x7 basis to ensure that trouble spots are identified in a proactive manner & addressed thereby avoiding business impact
  • Ensure all deliveries into production environment follow the DevOps, Security, Capacity tenets as applicable to EAI & BPM
  • As part of the EAI & BPM stack, expectation is to maintain business continuity of APIs and Micro applications used by ~120 applications by being in constant contact with operational SPOCs of these applications spread over the entire VIL Technology ecosystem and external partners

Key Result Areas/Accountabilities

Monitoring management

  • Oversee day to day monitoring EAI services and BPM micro applications in VIL e.g. Alert generation, resolution with SNOC/ NetCool teams etc.
  • Proactively sense and take preventive actions on potential issues surrounding BPM & needs to inform the IT and other business function stakeholders in case of any issues like CS/MKTG/Retail/RA, War Room, Dev team for L3/Projects/Deployment issues etc.
  • Ensure that transaction level monitoring of all the EAI & BPM services (~800 APIs and ~30 micro applications) is done by the outsourced partner in the prescribed manner along with application and governance reports upkeep

Compliance management

  • SLA adherence of the EAI & BPM offerings is the primary result area wherein prime responsibility is the highlight improvement areas and then fix it along with the vendor partners
  • Proactive Capacity planning and ensuring that no single point of failure exists or is vulnerable
  • Managing the inventory including certificates, patch compliance of all the EAI & BPM servers, highlighting End of Life and End of service setup
  • Ensuring that EAI & BPM operations are always in compliance with security guidelines & that audit/Compliance observations are being addressed in time bound manner

Core Competencies, Knowledge, Experience

  • Experience in SLA Governance, implementation of effective change control & Continuous systems improvement
  • Aware of monitoring tools like IBM APM, Log Analytics, HP APM and has working relationship with SNOC
  • Knowledge of VIL EAI suite is an added advantage and has to have worked with the VIL EAI & BPM team regularly even though as external application(s)
  • Needs to know ITIL processes and is aware of operational connotations like the show must not stop, 5 Whys etc.
  • Stakeholder Management: Conflict Management, Cross domain

interaction for requirement gathering, issue closure

  • 5- 7 Years of experience of IT application operations Management

Expertise in deployment, capacity and vendor management

Must have technical / professional qualifications

  • B.E /B. Tech
  • Management Degree will be added advantage
  • ITIL certified

Years of Experience

5-7 years of experience

Industries to look from

IT Services / Telecom/ Banking

Ideal Organizations to look from


Direct reports