AGM - EAI and BPM - Monitoring and Compliance

Role

Monitoring & compliance lead for EAI Services & BPM Micro Apps

Job Level/ Designation

M2/Assistant General Manager(AGM)

Function / Department

Information Technology – Solution Delivery

Location

Pune IT Hub – HJW

Job Purpose

The person is expected to Manage EAI & BPM stack from both monitoring and compliance perspective. The role involves

• Coordination with outsourcing partners on a 24x7 basis to ensure that trouble spots are identified in a proactive manner & addressed thereby avoiding business impact
• Ensure all deliveries into production environment follow the DevOps, Security, Capacity tenets as applicable to EAI & BPM
• As part of the EAI & BPM stack, expectation is to maintain business continuity of APIs and Micro applications used by ~120 applications by being in constant contact with operational SPOCs of these applications spread over the entire VIL Technology ecosystem and external partners

Key Result Areas/Accountabilities

Monitoring management

• Oversee day to day monitoring EAI services and BPM micro applications in VIL e.g. Alert generation, resolution with SNOC/ NetCool teams etc.
• Proactively sense and take preventive actions on potential issues surrounding BPM & needs to inform the IT and other business function stakeholders in case of any issues like CS/MKTG/Retail/RA, War Room, Dev team for L3/Projects/Deployment issues etc.
• Ensure that transaction level monitoring of all the EAI & BPM services (~800 APIs and ~30 micro applications) is done by the outsourced partner in the prescribed manner along with application and governance reports upkeep

Compliance management

• SLA adherence of the EAI & BPM offerings is the primary result area wherein prime responsibility is the highlight improvement areas and then fix it along with the vendor partners
• Proactive Capacity planning and ensuring that no single point of failure exists or is vulnerable
• Managing the inventory including certificates, patch compliance of all the EAI & BPM servers, highlighting End of Life and End of service setup
• Ensuring that EAI & BPM operations are always in compliance with security guidelines & that audit/Compliance observations are being addressed in time bound manner

Core Competencies, Knowledge, Experience

• Experience in SLA Governance, implementation of effective change control & Continuous systems improvement

• Aware of monitoring tools like IBM APM, Log Analytics, HP APM and has working relationship with SNOC

• Knowledge of VIL EAI suite is an added advantage and has to have worked with the VIL EAI & BPM team regularly even though as external application(s)
• Needs to know ITIL processes and is aware of operational connotations like the show must not stop, 5 Whys etc.
• Stakeholder Management: Conflict Management, Cross domain

interaction for requirement gathering, issue closure

• 5- 7 Years of experience of IT application operations Management

Expertise in deployment, capacity and vendor management

Must have technical / professional qualifications

• B.E /B. Tech
• Management Degree will be added advantage
• ITIL certified

Years of Experience

5-7 years of experience

Industries to look from

IT Services / Telecom/ Banking

Ideal Organizations to look from

IBM/TCS/Infosys/TechMahindra/HSBC/Barclays/Airtel/Cognizant/CapGemini/Accenture

Direct reports

None