AGM - Core Performance

Job Req ID:  46739
Location: 

Pune, IN

Function:  Technology/ IOT/Cloud
About: 

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

 

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

 

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

 

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

 

VIL is an equal opportunity employer committed to diversifying its workforce.

Role

TL - Core Performance

Job Level/ Designation

AGM – Voice Performance

Function / Department

Central Operations Group

Location

Pune

Job Purpose

This position is responsible for Performance Management of PAN India Voice & Data core elements covering technologies like 2G/3G/4G, VoLTE, VOIP etc supplied by various suppliers like CISCO, Nokia, Ericsson, Oracle etc. It is required to bring continuous improvement in performance KPIs for Voice, Data, Enterprise solutions & Roaming services by deep investigation and implementing innovative solutions.

 

Key Result Areas/Accountabilities

  • Enabling performance reports and real time alerts to proactive monitor the Performance KPIs
  • Tracking key Performance KPI & timely action on resolution
  • Monitoring Core node capacity utilization and triggering concerned teams for action plans to negate the risk.
  • Analysis major/bulk customer experience related issues on MO, MT, SMS, Data speed & browsing, Roaming etc and taking corrective actions
  • Standardization and implementation of learnings observed during quality issue analysis.
  • Co working with cross functional teams to deliver Core quality projects
  • Audit of network parameters those supporting quality parameter improvements
  • Working on regulatory requirements related to customer experience requirements.

 

Core Competencies, Knowledge, Experience

Sound experience in Performance management & operations and leading team size above 4-5. Good understanding on all technology domains and its performance measurements.

 

  • Sound knowledge of performance KPIs, traffic engineering and routing concepts.
  • Brilliant analytical skills while troubleshooting performance issues on protocols like SIP, ISUP, SIGTRAN etc along with knowledge of Switching equipment’s.
  • Good team building and organizing skills
  • Excellent communication skills to deal with cross functional teams & partners

 

Must have technical / professional qualifications

Candidate should  have at least work experience of 10-12 years with education qualification in B.E/B.Tech

 

Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership