Manager - Service Excellence
Patna, IN
Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.
We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.
VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.
VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.
VIL is an equal opportunity employer committed to diversifying its workforce.
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Role |
Circle UAT – Team Member
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Job Level/ Designation |
M1 |
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Function / Department |
Customer Service |
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Location |
Patna |
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Job Purpose |
This role would be a link between the circle and the UAT PF factory team and would support the UAT team member in the process factory with timely testing of scenarios at the circle level, completion of test cases and submission of UAT artifacts and trackers, to ensure timely and smooth implementation of new development and reduction of customer complaints. |
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Key Result Areas/Accountabilities |
Circle UAT team member will be responsible to support testing of scenarios which are identified by UAT process factory, for location specific products, network testing, Usage / Roaming scenarios, etc. Timely completion of UAT test cases in co-ordination with circle and process factory teams Circle UAT team member would ensure timely submission of UAT artifacts along with tracker to UAT process factory. |
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Core Competencies, Knowledge, Experience |
-Core competencies - Project management, , Demand management, BRS-FRS drafting & comprehension
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Must have technical / professional qualifications |
Graduate or MBA with a min 4-5 years of experience in customer service. Technical / professional qualifications – PMP certification is an advantage. |
Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership