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Manager - Zonal Field Engineer

Job Req ID:  22705

New Delhi, IN

Function:  Technology/ IOT/Cloud


Zonal Field Engineer

Function / Department

Technology/ Quality





Job Purpose

This role will be accountable for quality and performance of RAN network, ensure prompt monitoring, trouble shooting and optimization of network to deliver superior voice & data experience to customers in their respective zones.

Key Result Areas/Accountabilities

  • Utilization monitoring of key nodes in respective zones and proactive action to maintain the utilization with in thresholds
  • Zonal network complaints analysis
  • Doing complaints visits and resolution
  • Engagement with teams for network complaints management and drive network performance improvement and perception programs
  • Prioritize network experience improvement programs basis customer centric KPIs like TNPS, NPS, network complaints etc.
  • Regular drive tests and benchmarking of network rollout performance with competitors, and share insights to zonal business with lead

Core Competencies, Knowledge, Experience

  • In-depth technical knowledge in radio network parameters
  • Excellent domain knowledge and on- field optimization experience
  • Very good analytical skills to trouble shoot network quality KPI degradation customer complaints

Must have technical professional qualifications

B-tech electronics and telecommunications with 5+ years of experience