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VP - Voice & Data Core Operations

Job Req ID:  1221
Location: 

Mumbai, IN

Function:  Technology/ IOT/Cloud
About: 

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

Role

Head - Voice & Data Core Operations

Job Level/ Designation

Vice President

Function / Department

Active Operations / COG / Technology

Location

Mumbai

Job Purpose

Managing of Core and VAS nodes in the network - providing Max uptime, KPIs as per targets, implementation of new products, features for enhanced customer experience with required internal and external compliance

Key Result Areas/Accountabilities

  1. Responsible for end to end service availability to provide best in class service by engaging with NOC & Circle teams to eliminate service outages and impact on customer experience.
  2. Ensure maximum uptime on all Core network nodes and service provided and VAS nodes (as per targets).
    1. Voice and Data Core Nodes (Circle), STP – regional and National, VAS nodes
    2. Carry out RCA for emergency / critical faults and take steps for prevention.
    3. Ensure Core Network node life cycle – Hardware and software
    4. Implementation of MTX resiliency plans as per VIL central guideline.
    5. Rollout of new features & functionality as per requirement of CODE planning.
    6. Ensure optimum network operational cost & Implement cost saving initiatives as per plans
    7. Ensure PoI uptime and congestion level below the define thresholds
    8. Reduce customer complaints of Core & improve resolution & TATs on resolution
    9. Upkeep of Inventory database for all Core Nodes – installed and spare
    10. Ensure compliance – internal – SoX, SAM etc and external – regulatory
    11. Ensure architecture compliance
  3. Organizing the governance between service partners and circle teams to ensure right & advanced infra structure are in place enriching customer experience.
  4. Evaluating opportunities and risks to deliver innovate solutions to reduce cost and improve profitability or productivity in line with company strategic goals.
  5. Strategic management of Access and Long Distance Point of Interconnects with BSNL/MTNL and Private Telecom Operators to ensure Cost Efficient and Congestion-free POI network and ensuring compliance to TRAI benchmarks.
  6. Engage with cross functional teams to resolve and find best solution to prevent repeat of operational issues
  7. Playing a leading role in development, mobilization, & implementation of robust processes at national level with focus on delivering excellent network service uptime.
  8. Initiating and driving network uptime improvement programs, implementing best practices across all circles for Voice and Data services.
  9. Developing skillset and competency to enable team to deliver results with minimum directions and supervision. Scheduling workload to meet priories and targets thereby achieving high performance, results oriented attitude.

Delivering network KPIs by promoting and encouraging a constant improvement environment across CORE domain

  • Uptime – Min 99.999 %
  • Internal Congestion – 0.01%
  • External Congestion – as per guideline

Zero P1, P2, 50% P3, P4 by 50% wrt H1-20

Key Quantitative Parameters

  1. Network comprises of 5500+ Voice Core elements and 3000+ Data core elements across all VIL operation units, 
  2. Handling workforce of 11 direct and 250+ indirect members

Functional level coordination with NOC, Central Planning, other vertical like SCM, Finance & suppliers

 

Core Competencies, Knowledge, Experience

  • Knowledge of 2G, 3G & 4G technologies with domain expertise of Core Network components and interfaces and architectures.
  • IP infra knowledge will be preferred.
  • Strong business acumen, commercial awareness and analytical capabilities.
  • Devising & demonstrating effective performance management, organizing, decision making, good dealing in ambiguous situation, driving of quality projects with emphasis towards cost control.
  • Excellent in dealing with external and internal customers.
  • Strong interpersonal skills with conflict management abilities.

Must have technical / professional qualifications

  • Core Network Operations Experience
  • Customer Focused, Innovative attitude 
  • Strong Leadership skills with prior experience of handling Cross functional teams/ vendors

 

Educational Qualifications

  • B. E – Electronics & Communication

 

Years of Experience

Around 12 -15 years of Experience

Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership