Manager -Training

Job Req ID: 45594

Location:

Mumbai, IN

Function: Other

About:

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

VIL is an equal opportunity employer committed to diversifying its workforce.

Role	Manager, Content Writer and Multimedia QC
Job Level / Designation	M1
Function / Department	Customer Service – Corporate Training
Location	Mumbai
Job Purpose	Create and maintain product, process and system related training modules. Create SCORM compliant packages of training module via Captivate and Articulate tool to host on Learning Management Platform. Conduct technical testing of SCORM compliant learning objects to deliver consistent and high-quality functional content to users. Learning objects to include training materials and elearning like videos, games, presentations, simulations, interactive exercises.
Key Result Areas/Accountabilities	Content Creation & Maintenance - Build and implement customised and personalised learning solutions for induction & continuous education in line with the learning approach, processes and set business guidelines - Drive Quality in all programs to ensure it is in line to branding,process & LMS SOP - Adhere to brand guidelines, module writing guidelines, SCORM testing, LMS Testing Quality Assurance & Testing - Perform quality assurance checks by testing the learning objects from technical perspective, based on project scope - Collaborate with the content design team to identify project requirement, define the technical quality parameters, define testing processes, prepare checklists and ensure tests adhere to established standards - Identify and analyse any bugs or errors, track root causes, provide alternate solutions and recommend appropriate actions to ensure that the modules or files are error-free - Review modules or files at each testing stage and maintain standard feedback bug reports - Identify and implement automated systems and tools for testing and incorporate them in the QA processes Technology Requirement Adept with the latest trends, technologies, best practices, testing platforms and implement improvements, as appropriate
Core Competencies, Knowledge, Experience	At least 4-5 years’ work experience, with minimum 2 years of work experience in training - Achieve on time delivery for assigned projects/individual files - Excellent attention to detail and problem solving skills - Ability to communicate effectively - Good analytical and presentation skills - Excellent time management skills - Ability to work in a fast-paced and highly dynamic environment
Must have technical / professional qualifications	Bachelor’s degree or relevant qualification Proficient in Microsoft Office tools Experience working with a Learning Management System (LMS) is a plus Knowledge of elearning development and formats is a plus Knowledge of Instructional Design is a plus

Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership