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Manager - TES Delivery

Job Req ID:  37947
Location: 

Mumbai, IN

Function:  Technology/ IOT/Cloud
About: 

Role

TM- TES Delivery

Job Level/ Designation

Manager / M1

Function / Department

TES / Technology

Location

Mumbai

Job Purpose

 

The role will be responsible for Governance, monitoring of the delivery SLA against and to Fulfill the key demands/ projects as per the customer /business requirements.

Key Result Areas/Accountabilities

Key Accountabilities:

  • Executes End to End Operational Processes & Procedures for driving Service Delivery and ensuring the CRFS compliance. Ensure governance of process adherence, effective project management.
  • Engagement with cross functional team to enhance order conversion to delivery to support business to accelerate the revenue realization.
  • Co-ordinate with circles for service delivery and partners to customer expectation.
  • Drive customer acceptance and commissioning of service of accelerating revenue. Drive quality; audit initiatives and raise the benchmark continuously to improve customer experience.
  • Evolve SLA and KPI driven operations across circles to provide best in class customer experience for Business team on Service Delivery Domain.

Core Competencies, Knowledge, Experience

  • 3 to 8 Years’ experience in the field of project Management, Data Communications, Telecom and networking.
  • Demonstrate experience of working in Telecom Service delivery function.
  • Experience with Data Networking platforms and Enterprise products & Services.
  • Project Management skills
  • Vendor governance / resource utilization.
  • Transmission and IP knowledge will be added advantage.

 

Must have technical / professional qualifications

  • B.E 
  • Good Stakeholders Management skills to interface with customers and business team.
  • Proven people management skills
  • Effective communication and interpersonal skills
  • Proactive in approach with positive attitude
  • Balanced in handling emergencies.
  • Experience in virtual team management
  • Project management certification added advantage