Manager - 24*7 Desk

Job Req ID:  40485

Mumbai, IN

Function:  Commercial/ Finance


Central Nodal Operations Executive

Job Level/ Designation

M1/ Manager  

Function / Department

Regulatory / Nodal


Corporate (Skyline – Mumbai)

Job Purpose

  • Required to Work at Central Nodal Desk and support 24 X7 Nodal Operations.
  • Develop a close working relationship with the Nodal staff across circles to ensure timely compliance with Security Agencies requirements regarding legal interception, Subscriber Information and Call detail records (CDR). 
  • To facilitate legal interception as per procedure laid down by DOT and the internal process/policies set out for this purpose.
  • Prepare monthly reports / MIS reports / Maintain records at Central Nodal Desk.
  • To carry out duties maintaining complete confidentiality.

Key Result Areas/Accountabilities

  • Comply with the Legal Interception requests received from authorised security agencies, as per process laid down by the DoT and LI SOP.
  • Provide prompt response to Security Agencies data disclosure requests adhering to the TAT prescribed by DOT.
  • Prepare , maintain and update  Central Nodal records related to the following –
  • Lawful Interception requests and issues thereof.
  • CDR/IPDR requests and issues thereof.
  • Tracker of LI and Data disclosure issues.
  • CLIR website data updation.
  • Nodal Officers list.
  • Maintain & ensure CONFIDENTIALITY of the communication between Security/ Govt Agencies and the company.

Core Competencies, Knowledge, Experience

  • Graduate  from any stream – preferably  science  graduate
  • Should be ready to work on 24 X 7 basis and willing to put extra hours of work, as per requirement.
  • Good knowledge of MS Office (Word, Excel and Outlook)
  • Fluency in English (both written and oral)
  • Good communication skills.
  • Commitment  to  adhering to timelines
  • Team player

Must have technical / professional qualifications


Years of Experience

1-2 Years

Direct reports