GM - Transport Operations
Mumbai, IN
Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.
We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.
VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.
VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.
VIL is an equal opportunity employer committed to diversifying its workforce.
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Role |
Head – Transport Performance & Quality |
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Job Level/ Designation |
General Manager |
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Function / Department |
Transport Operations /Transport Performance/ COG / Technology |
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Location |
Pune |
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Job Purpose |
Responsible and single point of contact for mobility service performance on transport network across circle and NLD network which has various technologies like IP/MPLS , SDH , OTN , DWDM, PTN etc. Define and benchmark transport performance KPI along with mobility service KPI to ensure best voice and data experience in VIL network Develop end to end process for transport management involving NOC , circle and central team |
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Key Result Areas/Accountabilities |
· Accountable for Transport Performance of PAN India IP/MPLS and Transmission network and ensures the targeted KPIs & SLAs for mobility & enterprises are met by proactively working on performance management KPI, problem management, process standardization, process automation etc. · Quality Management & Optimization - KPIs, Benchmarking and Optimization of Transport Networks , Service Level SLA , analysis, recommendation and implementation. · Strong Governance mechanism with cross functional team; OEM (Cisco, Juniper, Nokia, Ericsson); MS partners (Nokia, Ericsson, Huawei, Wipro) and Leadership team. · Drive network quality and network optimization programs across geographies to improve customer experience and make the network a point of differentiation in the market place in terms of quality. Influence product improvement, Network Architecture selection/modification along with Planning and strategy teams.. o Transport performance management and benchmarking of KPI’s. o Acadian Analysis & action plan with the benchmark. o OOKLA Leadership in the circle o TNL Failures o Optical & Microwave Flaps, Degradation with improvement plan · Drive digitization for entire Transport Network Performance based on the customer experience |
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Core Competencies, Knowledge, Experience |
· In-depth knowledge and experience in large scale and complex backhaul network to carry mobility and fixed line services Familiarity and experience in the areas of orchestration, management and virtualization (SDN-NFV). Understanding of Operators Telco, Core and IP networks and networks functions · Ability to drive operational excellence through standardization and innovation in processes/systems/tools · Experience in managing multi service & multivendor network. (Cisco, Juniper, Nokia, Huawei, ZTE, Etc) · Excellent team building capabilities and communication skills · Industry interaction and participation in forums to develop best practices across operators |
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Must have technical / professional qualifications |
Industry Certification – ITIL/CCNA/CCNP/CCIE/JNCIA/JNCIP · Strong focus on delivery and attention to detail · Strong knowledge on 2G/3G/4G/5G technologies and its working · Ability to manage dynamic, high- growth, high- uncertainty environments Educational Qualifications · B. E – Electronics & Communication |
Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership