Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.
We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.
VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.
VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.
VIL is an equal opportunity employer committed to diversifying its workforce.
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Role
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Product Delivery Lead – Prepaid Trade Apps
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Job Level/ Designation
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M3
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Function / Department
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Digital
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Location
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Mumbai
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Job Purpose
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- Digital Product Delivery Lead- Prepaid Trade apps manages company’s all key digital assets which are used by trade partners such as retailers, retail stores, SPOs supporting the Prepaid- Sales and Distribution/MRD business
- These digital assets manage almost 50% of company’s daily prepaid business and >95% of daily acquisition business
- Prepaid Trade Apps PDL is responsible to build product feature and define roadmap which meets functional needs, regulatory compliance, technical edge
- The role will include being key strategist for the product as well as execution partner for delivery
- In the daily routine the delivery lead will work with functional Product managers/ product owners to define product vision, features and customer journeys on one hand and teams of engineers, designers, analytics experts and user experience and visual designers , to build & delivery these features
- This role is responsible for the definition of customer-centric items or user stories designed to increase business through trade channel.
- PDL will be responsible to drive ongoing demands with core BSS teams for effective planning and delivery
- The role has the responsibility of working with relevant cross functional teams in Digital Delivery, IT, Sales , Marketing product managers as well as external support agencies for end to end delivery
- This role will have accountability for all key development and operations activities such as business stakeholder management, partner coordination for various development and test activities. Preproduction readiness, production rollouts and post production support across PAN India for the relevant assets supporting Prepaid Trade business.
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Key Result Areas/Accountabilities
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- Develop and define user stories / items and acceptance criteria from the feature and capability roadmap
- Ensure digital journeys are integral (simple, intuitive, error free) ,with the best customer experience and in compliance with regulatory
- Rank and prioritize items and add them to the team backlog for sprint development, conveying a clear vision of what is required to be built
- Approve the final release plan and accept all deliverables against defined user stories and acceptance criteria
- Closely Work with SnD, CS, marketing and IT, to deliver on all trade related initiatives on our digital assets with ownership of end to end delivery
- Ensure application in production delivers high availability and has minimal unplanned downtime, due to application or configuration issues.
- Manage the respective SLA’s pertaining to respective applications and periodic audits to be performed for effective operations
- KPIs: Delivery efficiencies , Scope and Time management of deliveries, Resilience of Digital Products
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Core Competencies, Knowledge, Experience
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- Strong knowledge and understanding on digital delivery , UI/UX and analytics
- Strong knowledge of telecom (preferably mobile) domain, e2e business processes and IT mapping of the same across BSS, OSS and Enterprise landscape
- Servant leader mind-set
- Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative and fast-paced environment
- Deep expertise of Agile tools
- Good communication, MIS and MS-excel skills
- Integrity and process oriented individual
- Ability to work effectively with and lead cross functional teams
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Must have technical / professional qualifications
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- MBA Essential. Preferred Graduate in Computer Engineering/Application or with IT development background.
- Minimum of 8 years relevant experience essential in Online/Digital organization with delivery background
- Understanding of Agile & DevOps principles and technologies
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Years of Experience
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Min. 10 years’ experience
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Industries to look from
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FMCG, BFSI, Telco, large digital and IT services companies
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Ideal Organizations to look from
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Large digital banks, digital product companies, matured startups, Digital natives
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Direct reports
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2-3
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Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership