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GM - Principle Practice Architect

Job Req ID:  22143

Mumbai, IN

Function:  VIBS


Principle Practice Architect – Business Comms

Job Level/ Designation

M3 / GM

Function / Department

Enterprise / EPBO



Job Purpose

Our Business Communications portfolio engages with market across Enterprises, Government and SME sectors to support multiple innovative propositions across SIP, GSIP, TFS, GCS, Cloud telephony & further expected to get enriched with UC, cPaaS and associated solutions. The principal architect is a national role, with subject matter expertise in above domain, and associated technologies and platforms that will be responsible to drive the product penetration enabling increase in order booking for the Business Communications product line. The role leads a team of architects to drive the products penetration at clusters level

Key Result Areas/Accountabilities

  • Design and develop fixed voice technology solutions for enterprise networks, including evaluation of promising technologies and development of evaluation criteria. Collaborate with cluster solution teams to guide and position right product and features in line with customer needs
  • Drive and lead the penetration of Business Communications product practice in the clusters. A national role as an individual contributor managing a cluster and managing Product Practice Architects in other clusters.
  • As a subject matter expert, work closely with the Product Team to work on new product and capability developments acting as an interface between the market and technology.
  • Ability to influence and engage with customers, partners, suppliers and senior management and establish immediate credibility across technical and service skills that are backed by market and delivery experience
  • Demonstrate enthusiasm for change and the capability to adapt to changing circumstances. Accountable for compliance to all standards and procedures defined for solutions
  • Ensure efforts and solutions align and adhere to the organization’s Technical Architecture Framework (TAF) policies, standards and direction as well as Solution Owner requirements


  • National product penetration specific to Business Comms and Cloud Store practice.
  • Achieve the Order Booking targets as set under the DB
  • Ownership of all customized solutions to ensure process adherence to deliver first time right sale enabling incremental revenue recognition & CXX.
  • Revenue growth and retention strategy support for top accounts in the cluster

Core Competencies, Knowledge, Experience

  1.  years of relevant experience in Presales handling Unified Communications Solutions, Collaboration Solutions, Contact centres, Fixed Telephony (PRI/SIP), IN Services, IVR solutions & basic understanding of Data Network. Should have worked on complex solutions for large multinational customers
  1.  understanding of Cloud based Collaboration solution from Cisco, Microsoft Avaya and new OTT entrants (Amazon, Google, WhatsApp, Facebook etc.,)
  2.  understanding and experience to build telecom and IT integration services across IT/ITES/BFSI/M&D/ Media & Services business verticals. Excellent understanding of the business process across these verticals.
  3.  Techno commercial and business acumen, presentation and documentation skills. Customer interaction and engagement exposure.
  • certifications from leading vendors like Cisco/Avaya or other Unified communications solutions, Fixed Mobile Convergence etc.

Must have technical / professional qualifications

  • Graduate /Post Graduate