GM-Outbound & Vi Mini Stores Lead

Job Req ID: 45529

Location:

Mumbai, IN

Function: Retail

About:

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

VIL is an equal opportunity employer committed to diversifying its workforce.

Role

Outbound and Vi Mini Stores Lead

Job Level/ Designation

Band: M3

Function / Department

Retail

Location

Mumbai

Job Purpose

Handling all the retail KPIs for the allocated ZONE

Key Result Areas/Accountabilities

Drive and facilitate best-in-class customer experience across formats, through rigorous system and process compliance and Customer-Centricity as the DNA.
Contribute to the business performance of the zone by acquiring high quality postpaid customers. Lift up the base revenue through upselling higher value plans and mobility plus products in the entire cluster
Ensure Channel and Store Profitability by driving scale, optimizing opex, and leveraging new lines of businesses in the cluster
Drive a high engagement agenda and a performance culture along with investment in learning & development. Promote HSW and Diversity.
Drive a Digital First culture in the Retail function in the cluster.

Core Competencies, Knowledge, Experience

Relevant senior level assignment in Retail background.

Leadership skill, people management skill, driving the team with ample zeal and motivation

Must have technical / professional qualifications

MBA (Full time preferred).

Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership