GM - Head IoT Customer Proj & Onboarding

Job Req ID: 46203

Location:

Mumbai, IN

Function: VIBS

About:

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

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VIL is an equal opportunity employer committed to diversifying its workforce.

Role	Head-Customers Projects and Onboarding
Job Level/ Designation	M3
Function / Department	Enterprise IOT
Location	Corporate Office Mumbai
Job Purpose	The Head of Customer Projects and Onboarding is responsible for leading and managing the entire IOT onboarding process across all the Products and Services. This role requires a strategic and operational focus, with a strong emphasis on creating a positive and engaging onboarding experience for all new products and change in product delivery. This role will also oversee all aspects of program delivery, ensuring successful execution of large customer projects, key strategic Product initiatives and achieving key business objectives.
Key Result Areas/Accountabilities	Strategy & Planning Develop and implement a comprehensive onboarding and program management strategy aligned with business goals. Establish clear objectives, scope, timelines, budgets, and resource allocation for onboarding programs. Continuously enhance onboarding and program strategies using employee feedback, data insights, and industry best practices. Execution & Delivery Oversee end-to-end program execution, from initiation and planning to implementation and closure. Monitor progress, address roadblocks, and manage dependencies to ensure timely delivery. Drive continuous process improvement in onboarding methodologies, leveraging technology and tools for efficiency (e.g., DKYC, EKYC).
Core Competencies, Knowledge, Experience	10-15 years of experience in managing large Project and Program management Technical Understanding of IoT products & solution in Automotive, AMI, POS etc. Understanding of various types of Application integrations, network connectivity, Network Protocols, MPLS link delivery, etc. Must have a good understanding of various Telecommunication technologies and Standards (4G, 5G, MPLS, 3GPP etc). Leading both internal and customer leadership meetings, preparation of relevant documentation and stakeholder management
Must have technical / professional qualifications	Graduation: B.E/B.Tech - ECE/EEE/CSE or relevant work experience Knowledge across various domains in IoT space including ESIM, VTS, Fleet Management, IIOT etc. Deep practical knowledge of project management frameworks (Agile/Scrum and PMP or Prince2). Certified Scrum Master and PMP desired Prior experience in B2B or Telecom B2B & Ability to deliver in a dynamic, high- growth, high-uncertainty environment. Strong analytical and problem-solving skills.
Years of Experience	Minimum 10-15 years of experience of leading large projects as part System Integration business/Project Management/IT Solution Delivery/OEM ecosystems or Equivalent Previous experience in leading complex projects related to Telecom, Smart Cities, AMI (Smart meters, HES, MDMS), City Surveillance, IOT or equivalent Solid understanding of various IOT solution architectures and customer use cases Experience in various data centre technologies like compute/storage/Networking technologies, DC/DR failover mechanism - On-prem and Cloud
Industries to look from	Global Technology Companies focused on IOT base product & services, M2MSP, Automotive IOT solution providers, IoT platform players, IoT aggregators etc.
Ideal Organizations to look from	Other TSPs, Bosch, TechM, Cognizant, Wipro, IoT aggregators, Platform players, OEMs etc.
Direct reports	Lead Strategic Project Managers and Lead Onboarding

Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership