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GM - Head - Credit & Collections

Job Req ID:  15141

Mumbai, IN

Function:  VIBS


GM - Credit & Collections

Job Level/ Designation


Function / Department

Enterprise CS - Credit and Collections



Job Purpose

This position is responsible for managing Credit Risk and Receivables with a view to minimize bad debts covering all VIBS  receivables – Mobility (Enterprise), Fixed Line Voice & Data (Multiple Products), Terminals, Bulk SMS.MADVT and CAL NATIONALY, Process improvement and thereby increase NPS and CSAT.Is also accountable for payment Posting and create new and seamless digital payment gateways and enhance customer experience.

Key Result Areas/Accountabilities

HE/SHE is also responsible to support business by ensuring world class customer experience to retain the VBS Customers and enhance revenue through customer life cycle management process.

  • Achievement of National   Business KPIs of VIBS CNC  through various measures
  • Monitoring  and Co-ordinating with Regional Cluster Team on achievement of Monthly and Quarterly Target
  • Collection and Bad Debts Performance-Carrier Voice & Data/VIBS Ent Mobility/Non Mobility/Bulk SMS./CAL/Madvt etc.
  • Credit and Risk assessment
  • Billing Operations and payment posting
  • In Vol. Churn Reduction
  • Cost of Collections within Budget
  • New Initiative and Automation
  • Team Development and training
  • Cross functional coordination to achieve organizational goals
  • Leverage scale benefits and operating efficiencies like improving Due date Collections and higher compounded collections efficiency
  • People Management through identifying timely need of resources  
  • Explore new avenues for cost reduction and efficiency improvement
  • Collection back office management to support  collection processes
  • Ensure Process Compliance
    1. Billing Vs Collections – VIBS PORTFOLIO
    2.  Cost of Collections
    3. Bad Debts and Churn
    4. Credit management 
    5. Tele-calling and Field Partners management
    6. Complaint Management
    7. National Policy Role out and Implementation
    8. HSW Compliance

Core Competencies, Knowledge, Experience

  • Should possess minimum 10-15years of post-qualification experience
  • Understands collections
  • Customer Centric and demonstrate behaviours that uphold the spirit of Cxx.
  • Experience in FLX required
    Should have led teams in cluster or zonal or geography


Must have technical / professional qualifications

  • Should possess minimum 10-15years of post-qualification experience
  • Preferable Qualified Chartered Accountant


Years of Experience

10-12 yrs