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GM - Data Charging and Enterprise Solution

Job Req ID:  23270

Mumbai, IN

Function:  Technology/ IOT/Cloud


Data Charging and Enterprise Solution

Job Level/ Designation


Function / Department

Technology Products – (Charging & Convergence)


Mumbai (Corporate)

Job Purpose

This Role is responsible to Plan and deliver product and services basis defined strategy and business requirement & optimization for data charging, policy and upcoming technologies, The role also will be responsible for Managing Enterprise solution like Toll-free with low level designs and integrations

Key Result Areas/Accountabilities

Application Management & Business Initiatives

  • Should have Domain Expertise in online data charging domain &  should also have deep understanding of surround applications & associated interfaces
  • Should have good understanding at operational and product level for Optiva charging & Toll-free solution
  • Finalize product requirements with business teams for new initiatives & create implementation guidelines for Tech teams
  • Evaluate available features and solution options to deliver business use cases and assess need of change requests wherever necessary
  • Should have understanding of post-paid functional aspects which are important to handle online control
  • Guide and  ensure harmonized implementation of designed products across circles within agreed TAT
  • Finalize Business requirements, create solution design & conclude technical scoping for change requests, delivery timeline negotiation, prioritization with vendors
  • Liaise with vendors, 3rd party solution providers, business, enterprise, IT, and revenue assurance teams for impact assessment, solution closure, technical scope closure, low level design and integration support; and creating implementation strategy and timelines.


Operational support & Management

  • Manage & review with L3 teams/MS partners for issues/severities reported and for pending fixes. Any conflicting point related to fixes & Operational issue to need to tracked and closure with stakeholders
  • Reviews with all the respective teams for the platforms health check status of system for capacity planning
  • Identify, analyse and resolve issues at a design level for Charging System solutions.
  • SME support to CFT & operation teams for new product feasibilities & rollouts



New Technology Advancement

  • Identify opportunities to implement new technologies in charging ecosystem
  • New technology deployments may involve POC, pilots, RFI-RFP closure, technical evaluations, BoQ and SoW  finalisation along with cross functional teams including vendors
  • Manage stake holders across functions to finalize deliverables, timelines and drive focus    
  • Review delivery progress, mitigate risks and drive implementation within timelines to meet strategic objectives like cost saving, architectural revamp, operational efficiency


Program, product & operations Management -

  • Stakeholder management to ensure prioritization & conflict, risk management for deliverables.
  • Manage & Work with the partners involved in the project lifecycle & ensure seamless collaboration
  • Partner governance to ensure timely delivery and quality output for platform and services rollout, Demand delivery, Escalation handling and Roadmap review
  • Extensive project implementation experience w.r.t new solutions delivery that includes designing, requirement preparation, project scoping, budget estimation,finalization of technical & functional specification along with resource management
  • Manage & review with L3 team for issues/severities reported and for pending fixes.
  • SME support to business teams for new product feasibilities & rollouts


IT-3PP-Core Integration Management

  • Detailed understanding of interfaces between charging system & Core, PCRF, DRA, STP etc.
  • Understanding of third party solutions & prepaid life cycle management  systems for fullfilment of business use cases which are directly not possible within legacy charging systems & requires application integration
  • Understanding of postpaid and enterprise customer life cycle systems and process.
  • Knowledge of flows and handling of fixed IN services like number translation and universal access numbers.


Core Competencies, Knowledge, Experience

  • Domain and subject matter expertise in Real time charging systems for data/voice/SMS in Prepaid and postpaid as well as Fixed IN services like NTS, UAN.
  • At least 15+ years of experience with telecom with minimum 9-10 years of online charging experience
  • Strong knowledge and experience on Optiva Charging systems (Adjunct data charging ). Ericsion IN and Amdocs IN understanding will be added advantage
  • Ability to translate strategy into commercially viable solutions and convert business requirements into technical solutions
  • Understanding of Prepaid and Postpaid (Retail/Enterprise) Customer life cycle processes, IN/HLR Provisioning, Recharge platforms etc.
  • In-depth understanding of Design principles and processes in BSS
  • Strong interpersonal & presentation skills with vast experience of execution & vendor management

Must have technical / professional qualifications

  • UG: B.Tech/B.E in IT/Computer Science
  • Good understanding on Telecom Call Flows, SS7 , SIGTRAN,DIAMETER, Charging-Policy protocols & interfaces, provisioning concept, telecom business processes, order management, Online & offline mediation, UCIP/ACIP/VCIP/DCIP, CIP/IP, SCAPV2, Databases – Oracle, MySQL, Postgress, Timesten etc. , Linux/Unix, SOAP,  HTTP, XML, Web Services, JAVA, Knowledge of IP network and design etc.
  • Experience of transformation & Integration projects i.e. Swaps, Data charging introduction, new technology introduction – 3G, 4G, VoLTE, PCRF interfaces & evolutions, Major upgrades, Subscriber migrations etc.
  • Deep understanding of rating & charging flows, 3GPP specifications, upcoming technology changes
  • Experience of Solution scoping , creation of  HLD, LLD, Impact analysis and Program management of large scale IN transformation projects
  • Cloud Certification or experience will be an added advantage
  • Agile tracing tools, Project Management and strong power point presentation skills

Years of Experience

At least 15+ years of experience