AGM - Voice & Messaging Commercials
Mumbai, Maharashtra, IN
Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.
We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.
VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.
VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.
VIL is an equal opportunity employer committed to diversifying its workforce.
The Voice & Messaging Commercials DGM owns the commercial governance for Vi's ILD Carrier Voice and A2P/Bulk Messaging business, ensuring revenue and margin targets are met through disciplined deal management, accurate MIS reporting, and robust SIP governance. This role enables the Carrier Voice and Messaging sales function by delivering timely incentive payouts, driving volume analytics, and acting as the primary commercial interface for revenue assurance and dispute resolution.
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Key accountability Technical / Functional 1. Own revenue and margin delivery for the ILD Carrier Voice and A2P Bulk Messaging portfolio a. Track and report monthly revenue and margin performance against signed-off DB targets b. Leverage Telarix reports for voice business analytics and route-level margin analysis c. Drive commercial modelling for competitive deal structuring and hubbing cross-subsidisation
2. Govern commercial approvals, contract management, and rate alignment for Voice and Messaging deals a. Own commercial approval process for ILD Voice, Bulk SMS, IGCS, ITFS, and Voice Hubbing deals b. Manage contract closures and ensure alignment with SSC, Billing team, and VBS Finance for rate approvals c. Coordinate with Network, Legal, and Regulatory teams for contract-related incidences
3. Drive SIP governance and timely incentive payouts to the account management team a. Compute monthly SIP for Voice and SMS and cross-check across Carrier segments b. Ensure monthly SIP updates are shared between 23rd and 26th without exception c. Validate SIP accuracy with Finance and flag anomalies before disbursement
4. Deliver bulk SMS volume movement analytics to support pricing and growth decisions a. Analyse volume trends by route, customer, and product type using MIS data b. Provide actionable insights to account managers for pricing and retention decisions c. Track A2P messaging pipeline and conversion metrics against DB plan
5. Ensure CFT alignment for accurate revenue reporting and audit readiness a. Coordinate with Finance-SSC for correct revenue and margin booking in Vi MIS b. Manage credit/debit note issuance with zero escalations and on-time delivery c. Act as Revenue Assurance SPOC for all customer disputes on volumes and credit notes; handle internal and external audit queries proactively
Managerial N/A — Individual Contributor |
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KEY KPI 1. Revenue Achievement — ILD Voice + A2P Messaging revenue vs signed-off DB — As per quarterly target
2. Margin Achievement — Gross margin % for Carrier Voice and Messaging — As per signed-off DB
3. SIP Payout Timeliness — % of monthly SIP updates shared by 26th — 100% on time
4. Credit/Debit Note Issuance — On-time delivery with zero escalations — 100% compliance
5. Revenue Assurance — Number of unresolved dispute cases — Zero open escalations at month-end
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Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership