AGM - Service Operations

Job Req ID: 46462

Location:

Mumbai, IN

Function: Other

About:

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

VIL is an equal opportunity employer committed to diversifying its workforce.

Role	CC & BO – Planning & Support - Team Member
Job Level/ Designation	M2
Function / Department	Customer Service – Corporate / Service Partner Operations
Location	Mumbai
No of Positions	1
Job Purpose	Handling the PAN India Invoicing Operations for CS Service Partner Operations Facilitating timely validation and payment processing Coordination with internal stakeholders to necessary approvals Extending support to operations team for necessary guidance
Key Result Areas/Accountabilities	Managing the monthly invoicing operations PAN India - ensuring accurate billing basis valid contractual guidelines Establishing one stop shop for all the CS service partners Provisioning accurate monthly CS Contact center cost in the books Maintaining relevant MIS and drawing out crisp analysis for management decision making and cost savings Maintaining update on partner payment status Coordination with finance and commercial team for payment processing Maintaining historical data and supporting in annual budgeting activity.
Core Competencies, Knowledge, Experience	Analytical mindset People handling skills to manage service partners Preferred experience in invoicing operations Finance background preferred Understand financial process of booking and provisioning Cost and highlight impacts to stakeholders for needful correction in operations / provisions. Co-ordination with Cross functions to deliver key requirements
Must have technical / professional qualifications	Graduate/Postgraduate with 6-10 years of relevant experience with 3-4years in telecom domain Sound knowledge of BPO operations Good communication & negotiation Skills Team handling skills
Who can Apply	Corporate & Circle colleagues currently handling Service Operations role, Service partner management role or similar roles in any other vertical are eligible.

Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership