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AGM - Quality Assurance

Job Req ID:  11622

Mumbai, IN

Function:  Other

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.


Regulatory Compliance

Job Level/ Designation


Function / Department

CS-Quality Assurance


Corporate office – Mumbai

Job Purpose

To drive, implement and ensure compliance of all DoT/TRAI directives & sustaining compliance to all the critical processes within customer service. Mitigating the high level risk by transforming the processes digitally & thus minimizing the revenue and cost impact arising out of deviations.

Key Result Areas/Accountabilities

To drive projects for implementation of new regulations/directive & there by ensuring the compliance.

To design various methodology & implement them to ensure compliances to the existing rolled-out regulations.

Timely & accurate submission of various regulatory reports.

To Respond SCN/CP/PQ highlighting business challenges/opportunities.

Coordinating External regulatory Audits


Core Competencies, Knowledge, Experience

Core competency of risk mitigations & designing or creating new methodologies to the new business cases.


Having fair knowledge of DOT/TRAI Telecom guidelines, good writing and presenting skill  & should be able to work on MS Office


Having 10 + years of experience preferably in Regulatory Compliance & Audits

Must have technical / professional qualifications

Minimum education required is Graduate


Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership