AGM - Product - CTS & ACS

Job Req ID: 45030

Location:

Mumbai, IN

Function: VIBS

About:

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

VIL is an equal opportunity employer committed to diversifying its workforce.

Role title: Sr. Product Manager, CCaaS , CPaaS, Meta & Bots (Voice & Chat)	Function: Product Management
Band: M2	Department: VIBS Products & Services
Reports to: Practice Head – Business Comms & Cloud Store	Location: Corporate/ Mumbai
Role purpose: Business Management of the CCaaS, CPaaS, Meta & Bots (Voice & Chat) portfolio comprising AI ML capability understanding, for maximum value creation for customers and business across their lifecycles. In addition, also manage the product across two partner platforms.
Key accountabilities and decision ownership: Planning for product roadmap finalization, revenue + market share aspirations, resource requirements and returns on investment. Extensive Go To Market work covering customer targeting, industry specific propositions, sales kits, trainings to deliver target revenue. Provide sales support in key deals as a Subject Matter Expert – help qualify and close opportunities in a consulting role. Look for system and process improvements continuously to improve efficiency and reduce opportunity to revenue timeline. Being partner managed platforms, the role calls for high degree of collaboration with partners intersecting with internal teams. The PM needs to maintain a fine balance and unbiased progressive view in such interactions. Drive day-to-day product and revenue management by effectively interfacing with Network Operations, Product Development, Customer Service, Finance and Sales.	Core competencies, knowledge and experience Deep understanding of CCaaS ,CPaaS, Meta & Bots (Voice & Chat) Sharp business acumen to identify opportunities that can be addressed through product propositions Go to market planning and execution High problem solving skills, out of box thinking and managing complex internal and external stakeholder relationships Strong systems and process orientation Work Experience: 8+ Years
	Professional qualifications (preferable): Engineering Graduate / MBA Blackblot/ Pragmatic Marketing/ similar certified
	Budget owned: Responsible for VIBS revenues for the product category nationally, across all circles and segments. Target a 50 crs revenue in FY26 and deliver a 40% CAGR over 5 years on the portfolio,
Key performance indicators [max 4]: Product Revenue and Growth in line with DB, associated KPIs Product Capability enhancements and new product launches complementing existing products Annual and LRP planning – market and customer insight, business objectives, depth of analysis, extent of detailing and timelines Improvement in product Life Cycle management	Direct reports: None
	Dotted reports: None

Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership