Share this Job

AGM - Passive Operations

Job Req ID:  32746

Mumbai, IN

Function:  Technology/ IOT/Cloud

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.


Passive Infra Operations

Job Level/ Designation

M2 / AGM

Function / Department

Technology / Central Operations Group



Job Purpose

  • To manage relationship with Tower Cos and MS partners across all the circles to extract Operational excellence in terms of Uptime & Hygiene to equipment.
  • To facilitate & ensure governance of all IP and infra MS partners by coordinating with different stakeholders & managing & tracking centrally.
  • To bring Operational efficiencies by driving special cost optimization projects.

Key Result Areas/Accountabilities

  • An important link between VIL circle, IP partner (Indus, BIL, VIOM & ATC) & MS Partners, to create & maintain conducive work environment & resolve issues, if any, on real time basis.
  • Ensure corporate guidelines & mandates on ethical Network operations.
  • Undertake Special projects from time to time.
  • Support circles in interpreting the MSA contracts with the IP’s for operational improvements from time to time basis the Organizational requirements.

Core Competencies, Knowledge, Experience

  • Knowledge on the various deployed infra nodes in the network and their specifications
  • Experience to interact with the functional and regional team of the IP and circle teams effectively
  • Ability to ensure implementation of various governance models & policies as per corporate guidelines
  • Strong experience in driving the IP and the MS Partner towards achieving the deliverables
  • Ability to make timely decisions & troubleshoot with strong leadership skills

Must have technical / professional qualifications

  • Customer perceived infra uptime against targets for all the IPs including the Strategic sites (RNC/BSC/VTH)
  • % reduction in High priority/Critical/P1 outages  through governance mechanisms
  • Regularity of governance meetings with infra providers and MS partners.
  • Improvement in overall infra uptime circle wise for all IPs.
  • Synergy in Infra operations of merged CO resulting improvement in uptime




Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership