AGM - Operations Manager

Job Req ID: 47615

Location:

Mumbai, IN

Function: Other

About:

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

VIL is an equal opportunity employer committed to diversifying its workforce.

Role	Operations Manager – Convergence, Commerce & Payments
Job Level / Designation	Band M2 - AGM
Function / Department	Corporate Marketing \| Digital Content, Partnerships & Asset Monetization
Location	Corporate Office, Mumbai
Context for the new role	One of the strategic focus for VIL is to expand its digital footprint and find ways to monetize it as well. The three key pillars of this plan are to keep evolving and driving the Convergence, Commerce and Payments agendas. i.e. we collaborate with different partners and aggregators to sell their products & services through our digital channels to be able to monetize the digital traffic on our assets. This will involve both, selling partner products / services as-is as well as customised or white-labelled products. While we have gone live with the Vi Shop in Jan’24, Utility payments in Nov’23 and Vi One in July’23 and have seen initial outcomes from each of these propositions. We will now pivot and start to build our play around each of these i.e. Launch Physical products in allied categories like Mobile phones, hearables, wearables etc. and the whole ONDC catalogue Vi One – launch Postpaid Vi One and create sales structure to drive Vi One Prepaid. On-board new regional broadband partners and keep the focus on the Homes business Scale utility payments by launching best in class features offered by NPCI and be competitive in our offering and customer comms. OTT Bundling – Revisit existing OTT bundles and look at new opportunity of scaling and expanding OTT & other non-telco propositions bundled with the Telco packs and plans
Job purpose	To support the Product & GTM Leads in each of these categories: Client on-boarding and Account management: Seller hunting, agreements, on-boarding, induction, life cycle managements etc. Project Management & Implementation: Supporting the team in reviewing project implementation, performance against key milestones MIS & Finance reporting, payouts and revenue reconciliations
Key Result Areas/Accountabilities	Account Management: Onboard partners on VIL finance & tech systems, drive contract finalization & signing Revenue reporting: Manage revenue reporting, manage & validate invoices, payouts and reconciliation with partners. Process ownership with internal finance / SCM Track project management plan for all ongoing projects across categories, present projects implementation of dashboards to the Partnerships lead to facilitate business review & course correction Support in the GTM execution
Key Performance Indicators	Smooth partner on-boarding Right invoicing & timely payouts Timely Project Implementation Partner Satisfaction
Core Competencies, Knowledge, Experience	Operations Expertise, Analytical, Team Work, Persuasive, Industry/market knowledge, Nimble, Broad Perspective, demonstrated ability to cultivate strong relationships with external partners, Motivated self-starter who thrives in unstructured environments Adequate experience in Sales & Marketing Operations in telecom, FMCG, eCommerce
Must have technical / professional qualifications	Post-Graduate
Years of Experience	Minimum 8 to 10 years
Industries to look from	FMCG, e-commerce, digital start-ups, Financial Services, Fintech, VCs
Ideal Organizations to look from	Amazon, Flipkart, Samsung, Apple, Swiggy, Zomato, Uber, Google, Facebook and the likes
Team Size	Individual contributor
Business Size	INR 1000 Cr+ top line

Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership