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AGM - Operations Manager - Marketplace

Job Req ID:  32098

Mumbai, IN

Function:  Marketing/Digital

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.


Operations Manager – Market Place

Job Level / Designation


Function / Department

Corporate Marketing | Digital Content, Partnerships & Asset Monetization


Corporate Office, Mumbai

Context for the new role

One of the strategic focus for VIL is to expand its digital footprint and find ways to monetize it as well. One of the key elements of this plan is to set-up and drive a RESELLING agenda, ie we collaborate with partners to sell their products & services through our digital channels to be able to monetize the digital traffic on our assets. This will involve both, selling partner products / services as-is as well as customised or white-labelled products. The target categories for this will be OTT, insurance / fin-tech services, digital security solutions, cloud solutions, ed-tech solutions, digital health solutions, etc. Here, we will have a wide array of partnerships, largely with established brands and some will be more of green-field wherein we will work with the partner to develop unique white-labelled solutions exclusively for Vi consumers. This involves setting up a new API platform on the tech front for partner on-boarding, and creating a digital store at the front-end. This will at some stage also involve hiving this business off into a separate entity.

The key metric that this agenda is expected to deliver is – incremental revenue and retention of digital users.


Job purpose

To support the product team in

  • Client on-boarding and Account management
  • Project Management & Implementation : Supporting the team in reviewing project implementation, performance against key milestones
  • MIS & Finance reporting, payouts and revenue reconciliations


Key Result Areas/Accountabilities

  • Account Management: Onboard partners on VIL finance & tech systems, drive contract finalization & signing
  • Revenue Reporting: Manage revenue reporting, manage & validate invoices, payouts and reconciliation with partners. Process ownership with internal finance / SCM
  • Track project management plan for all ongoing projects across categories, present project implementation dashboards to the Partnerships Lead to facilitate business review & course corrections
  • Support in the GTM execution


Key Performance Indicators

  • Smooth partner on-boarding
  • Right invoicing & timely payouts
  • Timely Project Implementation
  • Partner Satisfaction

Core Competencies, Knowledge, Experience

Operations Expertise, Analytical, Team Work, Persuasive, Industry/market knowledge,  Nimble, Broad Perspective, Demonstrated ability to cultivate strong relationships with external partners, Motivated self-starter who thrives in unstructured environments


Adequate experience in Sales & Marketing Operations in telecom, FMCG, eCommerce

Must have technical / professional qualifications

Post-Graduate, MBA preferred

Years of Experience

4-5 years

Industries to look from

FMCG, e-commerce, digital start-ups, Financial Services, Fintech

Ideal Organizations to look from

Amazon, Flipkart, Samsung, Apple, Swiggy, Zomato, Uber, Unacademy, Byju’s, Google, Facebook and the likes

Team Size


Business Size

INR 500 Cr+ top line

INR 100 Cr margin income for VIL

Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership