AGM - International Roaming Operations

Job Req ID: 49725

Location:

Mumbai, Maharashtra, IN

Function: Marketing/Digital

About:

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

VIL is an equal opportunity employer committed to diversifying its workforce.

Role	Marketing Lead - International Roaming Operations
Job Level/ Designation	M2
Function / Department	Consumer Marketing
Reports to	VP – International Roaming
Location	Mumbai, Corporate
Job Purpose & overview	We are seeking a highly motivated professional to anchor and lead International Roaming Services and Operations. The ideal candidate will have a deep passion and perseverance for driving volume and value growth in business through pursuit of Roaming partnerships and Customer experience. Job Purpose: Scale IR business through roaming partner services and integration across countries and Roaming Partners and be responsible for configuration, testing, troubleshooting and steering traffic to enable a seamless customer experience while roaming internationally. This role will also be responsible for leading resolution of all inbound and outbound roaming partner escalations and will work closely with the IR Wholesale Business lead on the same.
Key Result Areas/Accountabilities	Responsible for continuous monitoring of customer experience, complaints, waivers, and resolutions and is responsible for Roaming Customer Satisfaction. Drive roaming partner services and integration across 190+ countries and over 550 roaming partners and be responsible for all documentation (including contract renewals), configuration, testing, TAP implementation and go live. Responsible for troubleshooting and leading issue resolution for both inbound and outbound roaming partner escalations as well as RECC & Billing issues in case of Postpaid and IN & HLR issues in case of Prepaid. Drive key projects such as Volte on IR, Inflight, M2M for IR, NTR consolidation and be responsible for architecture design, development, testing and deployment. The role would also enable configuration and testing support to SIM vendor projects. Build strategic actions through market and competitive intelligence on International Roaming standards & technology evolution
Core Competencies, Knowledge, Experience	Project Management skills Good understanding of the International Roaming Technology and operations Excellent communication skills Stakeholder management Adequate experience in Roaming technologies and Billing – handling DCH operation is a plus
Must have technical / professional qualifications	MBA with experience of dealing with international teams preferred Understanding of telecom networks (4G, 5G, VoLTE) and Roaming is desired

Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership