AGM - Business Transformation Lead (Sales)

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

VIL is an equal opportunity employer committed to diversifying its workforce.

Role purpose

Convert frontline sales problems into testable AI use cases and ship them fast; own business requirements, workflow fit, adoption and measurement.

Key responsibilities

• Stakeholder collaboration: Partner with frontline sales teams, sales managers, CRM/IT teams, data teams, and Pod Lead to gather requirements and drive adoption.
• Define SalesIQ use cases with user stories, acceptance criteria and measurable outcomes.
• Design workflows embedded into CRM/sales motion; reduce tool-switching and rep effort.
• Curate knowledge sources (pitch assets, objection handling, case studies, product catalogs, policies) and ensure grounding quality.
• Coordinate UAT, training, rollout, and weekly adoption reviews; translate feedback into backlog items.
• Track value delivered via dashboards; create crisp updates for leadership.
• Vendor coordination: Work closely with AI platform vendors to translate business needs into technical specifications and track delivery timelines.
• Change management: Design and execute adoption strategies including training materials, playbooks, and communication plans to drive sales rep engagement.
• User feedback loops: Run regular feedback sessions with sales teams; iterate rapidly based on frontline input.

Must-have skills / capabilities

• Strong problem-solving and structured thinking; comfort working with data.
• Understanding of enterprise sales processes and GTM levers.
• GenAI literacy: prompts, grounding, evaluation concepts; ability to work with tech teams.
• Cross-functional influence: Ability to influence without authority across Sales, Sales Ops, Product, IT, and Digital teams.
• Bias for action: Comfortable with ambiguity; able to make decisions with incomplete information and course-correct quickly.

Experience

• 5–9 years in sales ops/transformation, product ops, consulting delivery, or GTM analytics roles.
• CRM/Sales tools proficiency: Hands-on experience with Salesforce, HubSpot, Dynamics 365, or similar enterprise CRM platforms.

Preferred backgrounds

• Sales ops / CVM / GTM transformation in B2B businesses
• Consulting (digital/ops) with execution ownership
• Product ops / business product roles in CRM/SaaS

Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership