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AGM - Active Operations

Job Req ID:  11427

Mumbai, IN

Function:  Technology/ IOT/Cloud

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.


VAS Operations

Job Level/ Designation

Assistant General Manager


Function / Department

Active Operations, Network



Job Purpose

The purpose of the role is to support Centralized Platform Operations & Governance for Value Added Service namely, Messaging Platforms, Roaming operations, Enablers and Regulatory Compliance platforms.


Key Result Areas/Accountabilities

Operations management of VAS (Messaging and Roaming) Platforms.

Service usage tracking, managing availability and KPI. Governing change, Fault and SLA management. Performance management of network for a high quality service.

Supporting projects team in new rollouts/augmentation and ensure gating process followed.

Responsible for resolving International roaming related issues and maintain IR21 of VIL centrally.

Should be capable of analyzing network traces to identify root cause during issues and recommend corrective measures for resolution.

Support business and RA teams in launching new products and leakage analysis from time to time for VAS &Roaming domains.

Perform due diligence in platform updates/upgrades and implementing bug fixes with minimal customer/revenue impact by utilizing high availability and GR. Finalizing rollout strategy by coordinating with all stakeholders.

Achieve operational excellence through continuous innovation.

Cross functional : Close coordination with Corporate Commercial team for any new product launches, CS for customer complaints or new initiative, IT for cross domain function, RA for any activity impacting revenue


Core Competencies, Knowledge, Experience


Sound Knowledge of VAS & Roaming services. Extensive knowledge of telecom and IP domain.

Should have prior experience of working in Operations domain and managing various portfolios.

Should have at least 10-15 years of experience overall in telecom Domain.

Experience on managing VAS and roaming operations. Knowledge of SS7, SCTP, M3UA, SIP, MAP, CIMD, SMPP protocols.


Must have technical / professional qualifications

BE (E&C, E&TC, Computers). Executive program will be an added advantage.

ITIL certification will be an added advantage.

Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership