Manager - Zonal Field Engineer

Job Req ID:  39272

Kolkata, IN

Function:  Technology/ IOT/Cloud


TM – Zonal Field Engineer, Networks

Job Level/ Designation


Function / Department

Technology / Quality



Hiring Manager

Abhijit Banerjee

Job Purpose

This role will be accountable for analysis of network performance (2G/3G/4G/VoLTE ) through various KPIs, drive test results, customer feedback and initiate necessary optimization of network to achieve the best network quality and rank first in the benchmarking. This position is also responsible for capacity planning, re-engineering of radio database parameters to ensure optimal network quality.

Key Result Areas/Accountabilities

  • Network performance analysis through OSS/drive test data and optimization to improve network quality (2G/3G/4G/VoLTE) & customer experience
  • Provide support to circle zonal team in all aspects of RAN network.
  • Perform in-depth analysis of performance E2E KPIs. Propose technology actions to improve performance.
  • Network heath check to ensure consistent performance – drive SA alarms/parameter audit.
  • Timely auditing & reengineering of radio database parameters , SCFT audit & Performance monitoring of new roll out sites
  • Ensure utilization monitoring and timely optimization/deployment of radio network capacity, license capacity, 4G spectrum and Transmission BW upgrade etc.
  • Analysis of customer complaints and solving them effectively

Core Competencies, Knowledge, Experience

  • In-depth technical knowledge in radio network parameters & optimization (2G/3G/4G/VoLTE)
  • Hands on experience to use optimization tools
  • Very good analytical skills to trouble shoot network quality KPI degradation/ customer complaints
  • Very good cross functional co-ordination and driving skills
  • Customer centric, Innovative , Ambitious and competitive & task oriented

Must have technical / professional qualifications


B-Tech Electronics and Telecommunications with 4+ years of experience