Manager - Optical Operation

Job Req ID:  24604

Kolkata, IN

Function:  Technology/ IOT/Cloud


TL Optical Operation

Job Level/ Designation


Function / Department

Technology / Transport

Location – Guwahati

Hiring Manager  - Sneha Jain

Job Purpose


 Responsible for the network and service availability of Optical network in the circle which covers multiple domains like SDH,PTN,OTN & DWDM and enhance the customer experience

 Evolve a collaborative approach with circle and NOC, CODE,COG teams along with partners and vendors so as to build & maintain operational excellence and achieve cost leadership

 Drive various partners, OEMs and internal stake holders to ensure that the network and services are designed and operated as per the current guidelines


Key Result Areas/Accountabilities


 Accountable for operations of circle transmission network and ensures the targeted network KPIs & service SLAs such as 2G,3G,4G & enterprises are met by developing various programs proactively

 Accountable for the inventory management and effective use of material in network.

 Accountable for the preventive maintenance process in circle.

 Drive network quality and network optimization programs to improve customer experience

 Build operational relationships with OEMs/MS partners to ensure they exceed the contractual commitments to the organization by creating win-win situations.

 Implementation of OSS/Automation process/program in the circle network

 Analysis of performance reports, outage reports and carry out remedial actions.

 Periodic Network audit and corrective actions

 Develop systematic improvement programs for Mobility & Enterprises Services

 Synergise with Fiber,IP/MPLS and Planning team to come up with better architecture to enhance network reliability on a periodic manner.

 Govern the Logistics and R&R process.

 Handling disaster/Critical incidents


Core Competencies, Knowledge, Experience


 2-5 years of experience in Telecom Sector including 2~3 years of experience in a NOC/OMCT environment

 Technical Expertise in SDH/DWDM/ OTN/Ethernet. Knowledge of IP/MPLS technology.

 Understanding in Telecom Standards, Processes like eTOM/TL-9000, OSS/BSS systems and process automation,

 People management/leadership skills, Problem Management, Dispute resolution.

 Ability to work in dynamic and matrix organization.


Must have technical / professional qualifications

B-Tech Electronics and Telecommunications