GM - Retention & Collection

Job Req ID: 46781

Location:

Kolkata, IN

Function: Other

About:

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

VIL is an equal opportunity employer committed to diversifying its workforce.

Role	Retention & Collection Head
Job Level/ Designation	M3
Function / Department	Customer Service
Location	Kolkata
Job Purpose	This position is responsible for managing Credit Risk and Receivables with a view to minimize bad debts covering all trade receivables – Mobility (Retail & Enterprise), Operator receivables & Payables, Fixed Line Voice & Data (Multiple Products), Terminals, Data VAS, Bulk SMS. On Postpaid Retentions, Responsible for driving Retention at FOS agencies and Retail teams. (Consumer & IOIP), Focus on reduction in Customer churn & Revenue churn It is also responsible to support business by ensuring world class customer experience to retain them and enhance revenue through On boarding and life management processes.
Key Result Areas/Accountabilities	achievement of business KPIs through various measures monitoring of SSC Operations for C&C deliverables for their respective Circle Partner Management Performance Selection and remuneration Team development To influence people and work in a matrix structure Responsible for National VBS A/c’s (HQ) receivables for all Circles Improve customer retention by driving higher efficiency and productivity at FOS & Retail. Manage Local Outbound, Retail and FOS team for driving retention. Effective Partner / Vendor management to drive retention across zones. Keep a close eye on customer Insighting, Market & competition watch Enhance Digital adoption through Retention FOS and Retail touch points. Share FOS/Retail Churn/Retention performance on regular basis with all stake holders. High Value base management, ensure optimal retention and collections. Support Retail / Collection team in driving retention. Handle Premium base management with help of Retail/ Zones. Arrange, Coordinate and Plan retention visit for high value base by Retail team. Drive collection enhancement and bad debt reduction at circle level. Coordinate with circle collection agencies.
Core Competencies, Knowledge, Experience	Credit risk management for Consumer & Enterprise Receivables management (Collection expertise) Sound accounting / process / systems knowledge / experience Strategic thinking ability Capability to influence cross functionally under matrix structure Hands on experience of customer life cycle management. Exposure to customer retention role. Good interpersonal skills Partner / Vendor Management. Self-starter and can drive performance in highly intense environment.
Must have technical / professional qualifications	Graduate / PG in any field Communication skills MS Office & Presentation Skills

Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership