AGM - Technical Support

Job Req ID: 45515

Location:

Kolkata, IN

Function: Technology/ IOT/Cloud

About:

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

VIL is an equal opportunity employer committed to diversifying its workforce.

Role	Team Lead – Technical Support Manager
Job Level/Designation	AGM
Function/Department	Technology/ O&M
Location	WBK
Job Purpose	To monitor Active Equipment Operations at field and achieve operational excellence by providing support on BSS and MW systems and interaction with IP partners. Monitoring and control on spares and Opex cost by coordinating with relevant stake holders.
Key Result Areas/Accountabilities	To support 24x7 network operation to the field teams to achieve uptime > 99.9% Coordination with the IP partners for governance, SLA signoff, Opex cost and other operational aspects Coordination with SNOC, Central teams to achieve service excellence and improvement of network availability To coordinate with various vendors in order to provide support to field teams in conducting their daily operations efficiently. Support in overcoming technical issues reported during physical activities/ different quality improvement initiatives like TRX addition/replacement, node up-gradation, microwave link restructuring etc. Coordination with other network verticals to for implementation of new/ various initiatives pertaining to network improvement/ cost reduction etc. Spare and inventory handling and support in RS&R in coordination with central team and OEMs. Compliance to HSW and WFM KPIs Validation of energy and other cost related parameters at site level and identification of saving opportunities Generation of various MIS pertaining to network KPIs, Cost and other actions.
Core Competencies, Knowledge, Experience	Strong understanding of BSS and MW (Nokia and Huawei ) Hands on experience of handling Nokia and Huawei BSS and MW network elements Ability to influence Infra partners, Govt. and Local agencies, Telecom Vendors and other third party service/goods providers. Effective communications and relationship management Agility and positive attitude
Must have technical/professional qualifications	B.E/ B.Tech. with 105+ years of field operation / OEM experience.

Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership