AGM-Acquisition and Resolution

Job Req ID: 46872

Location:

Kolkata, IN

Function: Other

About:

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

VIL is an equal opportunity employer committed to diversifying its workforce.

Role	TERM and WH Management
Job Level/ Designation	M2
Function / Department	Customer Service
Location	Kolkata
Job Purpose	Responsible for proper and compliant Documentation, archival, retrieval and reporting. Role is required to comply regulatory guidelines of customer documentation and monthly audits.
Key Result Areas/Accountabilities	1. Timely access and retrieval of documents for requirements from multiple Law enforcing agencies. 2. Data base reporting with accuracy as per DoT guidelines 3. Monthly/ Quarterly sample submission Key Accountabilities: Ensure documents compliance Ensure TAT as per guidelines Zero penalty on account of documents submission NCRP/ Sanchar Saathi/ ASTR/ TAFCOP guidelines compliance POS onboarding compliance Ensure Quality & Compliance targets are achieved by the partners through audits and governance.
Core Competencies, Knowledge, Experience	Knowledge on documentation guidelines is mandatory. Experience of document and warehousing roles
Must have technical / professional qualifications	Graduate/Post Graduate/ MBA with a min 5+ years of experience in various customer service roles. Activation or WH and TERM management experience preferred Project Management skills
Who can Apply	Experience in handling activation, compliance roles will be eligible.

Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership