Manager - Retail Store Operations

Job Req ID:  35066

Karnal, IN

Function:  Retail


Store Manager

Job Level/ Designation


Function / Department




Job Purpose

  • Drive customer delight in every walk-in and Overall responsibility for activities at a store - spanning customer service, store-level sales and revenue targets across all products (voice – post-paid/ prepaid, data etc.)
  • Execute marketing promotions, display and store experience schemes
  • Comply to all HSW guidelines and impart knowledge about HSW

Key Result Areas/Accountabilities


  • Achieve TNPS & EQ.
  • Deliver revenue targets for the store
  • Increase revenue per footfall by aiding customers’ purchase decisions
  • Driving sales of all products (Voice-Post-paid/ prepaid, data, VAS, handsets etc.) at a store
  • Ensure and monitor quality of acquisition through the store


  • Achieve profitability (Return on investment) targets for the store
  • Minimize losses from pilferage (wastage) and shrinkage (unidentified losses)

Customer Service

  • Manage higher retention and achieve customer satisfaction for walk-in customers

Store Management

  • Ensure adherence to store processes in terms of documentation and systems
  • Ensure infrastructure / store upkeep
  • Maintain availability of stock at the store while adhering to norms
  • Ensure appropriate product placement & displays at store

Core Competencies, Knowledge, Experience

Good communication skills

Awareness on technology advancements & new digital product knowledge

Continuous Learning & Empowering Talent

Building Team Commitment

Leads Decision Making & Delivering Results

Products, Services and Technology Knowledge - Consumer

Sales Planning and Forecasting

Problem Solving

Must have technical / professional qualifications

•             Essential : Graduation - Regular

•             Desired :  post - graduation in business management/MBA

•             work ex: 1 - 4 years

•             Experience of retail store and customer relationship management

•             Revenue Target achievement and cost management.