Apply now »

Manager -Sys Ops & Admin

Job Req ID:  47182
Location: 

Indore, IN

Function:  Technology/ IOT/Cloud
About: 

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

 

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

 

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

 

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

 

VIL is an equal opportunity employer committed to diversifying its workforce.

 

  • Service Uptime – Accountable to achieve 99.999% uptime of all Charging and VAS nodes.
  • Alarms, Fault and Outage handling – Field support for restoration of outages / emergencies. Immediate action and resolution of all types of HW, SW faults and alarms. Perform preventive maintenance tasks.

 

  • R&R management – Initiate repair of all HW including platform infra within TAT without RNP cards.
  • Backup - 100% compliance of IN&VAS node back up policy and ensuring availability of back up all the time for any emergency handling.
  • Field support - Extending support to central teams for new roll out including software upgrade and technical testing. Support for any kind of technical testing, SW upgrades, Technical and statutory Audits, Network resilience, Configuration changes for National Network etc.
  • Customer complaint handling - Ensure immediate action of all types of customer complains related to IN&VAS network including roaming, detailed investigation and proper resolution.
  • KPI Analysis & improvement - First level analysis on Performance related, Revenue exposure related and Customer impacting related concerns. Troubleshooting the issue by analyzing application layer/ network layer traces. Timely escalation to concerned team for resolution
  • Change implementation and testing - Ensure accurate MOP, implementation of all types of changes, test impact of changes pre / post service confirmation for each of the change including KPI tracking and impact analysis
  • Compliance - Compliance of internal and external audit and SOPs
  • Inventory Management:- Ensure latest update on inventory in terms of location, HW, SW, Capacity etc & scrapping of non-live inventory
  • Spare Management: Periodic review of Spare availability and ensure adequate spare available on field to run the operations smoothly.
  • Backup: Ensuring Backup happening as per defined process and tapes are moved following SOP.
  • DC Audit: Ensure the MTX Security & Hygiene, act to remove all unwanted nodes from the MTX
  • Inventory: Periodic updates of Inventory and ensure inventory up to date
  • Customer Complaints Handling: Periodic review with Customer Service teams to identify any critical customer impacting issues, analyze and arrange fix for the same

 

Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

Apply now »