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Manager-Activation and Number Mgmt

Job Req ID:  49955
Location: 

Hyderabad, Telangana, IN

Function:  Other
About: 

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

 

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

 

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

 

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

 

VIL is an equal opportunity employer committed to diversifying its workforce.

Role

Manager-Activation and Number Mgmt 

Job Level/ Designation

M1

Function / Department

Customer Service | Retention and operations

Location

Hyderabad -1

Job Purpose
  1. Responsible for activation and number management for the circle
  2. Ensure 100% audit and compliance on all activation process
  3. Do the stakeholder management for activation process
  4. Sales and service team support to ensure smooth activation
  5. Identify the NC and ensure to take necessary action on NC

Key Result Areas/Accountabilities

1) Improve Customer KYC experience for Prepaid -  eKYC/ DKYC/

2) Improve SIM Exchange experience for Prepaid through eKYC/ DKYC

3) Ensure circle gross volumes projection are timely shared with corporate team

4)Maintain DKYC TAT through accurate forecasting and planning in collaboration with sales team. And also monitor Neo activation process from both TATs and experience    standpoint a)Ensure availability of Mobile numbers through timely recycling

5) Proactive SIM pairing to ensure sufficient supply of SIMs as per market requirements

6) Ensure availability of numbers in CYN pool

7) Ensure correct tagging of Premium numbers in CYN pool

8) Drive digital penetration for increased stickiness and retention.

9) Effortless experience  for KYC based processes such as activations & SIMex process, PDR, TOO, RV ect for both prepaid and postpaid     

10)Improve TNPS and NPS for Prepaid journeys by collaborating within CS cluster teams and participate in cluster programs.

11)Tracking adoption of newly rolled out functionalities / demand deployments in various systems along with Process roll-out and adherence

 

 

 

Core Competencies, Knowledge, Experience
  1. Excel
  2. M.S. access
  3. BI tools will be added advantage

Must have technical / professional qualifications

 

Professional Qualifications

  • Graduate
  • Experience in working on Training systems/ tools / methodologies
  • Experience in Telecom, Retail and Service Industry
  1. Overall experience of 1 - 3 years

 

Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

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