AGM - TL Performance Management
Hyderabad, Telangana, IN
Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.
We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.
VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.
VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.
VIL is an equal opportunity employer committed to diversifying its workforce.
| Role | Team Lead- Performance Management |
| Job Level/ Designation | M2 |
| Function / Department | Planning and Quality |
| Location | Circle |
| Hiring Manager | VH Radio Planning and Quality |
| Job Purpose | Drive network performance and customer experience improvement across 4G and 5G network by pro-actively monitoring cell level KPIs, identifying worst performing cells ,implementing optimization actions through parameter level fine tuning and cross functional collaboration. |
| Key Result Areas/Accountabilities | Monitor and analyze cell-level radio performance KPIs on a daily basis. |
| Identify and drive worst cell improvement initiatives in coordination with stakeholders. | |
| Perform parameter-level optimization and fine-tuning to enhance network performance and user experience. | |
| Lead resolution of network-related customer complaints through targeted optimization actions. | |
| Collaborate closely with Operations, Transmission (TX), and Core teams to resolve performance issues. | |
| Provide extended support to zonal RF teams for network issue resolution and performance enhancement. | |
| Manage and maintain network KPI databases at cell, site, and network levels. | |
| Utilize and drive adoption of optimization and monitoring tools for performance improvement. | |
| Work with Central Quality, CODE, and Central Planning teams to analyze trends and implement learnings. | |
| Coordinate with circle and corporate teams to ensure timely resolution of network issues and improved customer experience | |
| Core Competencies, Knowledge, Experience | 7–10 years of telecom experience, with minimum 2 years in Network Performance & Quality. |
| Strong understanding of network architecture, call flows, counters, and KPIs. | |
| Proven analytical and problem-solving skills with data-driven decision-making capability. | |
| Hands-on experience with analytics tools and performance monitoring systems. | |
| Strong stakeholder management and cross-functional collaboration skills. | |
| Good understanding of network features and parameter optimization across OEMs | |
| Must have technical / professional qualifications | · B.E. in Electronics & Telecommunications (or equivalent). |
| · Strong understanding of 4G/5G network architecture, call flows, performance counters, and parameter optimization across various OEM platforms. | |
Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership