AGM - SME - IP/MPLS
Job Req ID:
50515
Location:
HYDERABAD, Andhra Pradesh, IN
Function:
Technology/ IOT/Cloud
About:
|
Role
|
SME IP |
| Job Level/ Designation | M2/AGM |
| Function / Department | SNOC/ IP/MPLS |
| Location | Hyderabad/Pune |
| Job Purpose | • Fault management for Multivendor Multi technology IP network |
| • Responsible for quick restoration of P1/P2 incidents within SLA by applying suitable work around/solution. | |
| • Responsible for driving the Problem Management, Knowledge Management and KEDB | |
| • Responsible for Vendor Governance of Cisco, Nokia, Juniper, IBM, Huawei, ECI, ZTE, HFCL, Arista, Ericsson, etc | |
| • Ensure timely management escalations for all P1/Special incidents as per process and regular update | |
| Key Result Areas/Accountabilities | • Manage, troubleshoot & restore faults across multi vendor multi technology IP networks |
| • Able to understand the overlying services Voice, Data and other services and their architecture | |
| • Able to manage CEN, Core, NIBN ISP and CPE IP network | |
| • Comply with internal systems, procedures and processes and ensure that the team comply with industry standards and best practices like ISO20K, ISO27K | |
| Core Competencies, Knowledge, Experience | Professional Qualifications |
| • Candidate must possess engineering Bachelor’s Degree, Post Graduate Diploma, Professional Degree in Information | |
| Technology or equivalent | |
| • Must have foundation qualification in ITIL V3 | |
| • Able to handle multiple outages at same time with coordination with relevant stakeholders | |
| • Strong interpersonal & verbal communications with good written skills. | |
| • Ability to manage shifts, Calm under pressure, Good problem-solving techniques and Customer focused | |
| • Able to take responsibility and motivate team members in difficult or stressful situations | |
| • Should understand industry standard process and framework like ITIL & ISO. | |
| • Should be able to improve and implement the current INM process | |
| • Familiar with ISO 27001 & the process of ISO 20000 audit and compliance | |
| • Always follow HSW rules | |
| Must have technical / professional qualifications | • B.E (Electronics & Telecommunication) |
| • CCNP/CCIE/JNCIE/ITIL/PMP | |
| Should have 10+ Years of Telecom experience with minimum 5+ in Incident/Fault Management in IP | |
| • Should have knowledge of routing and switching protocols like BGP, ISIS, Data centre technologies (SDN, VxLAN), OSPF, HSRP, VRRP etc across CISCO, Juniper, NOKIA etc. | |
| • Should have strong knowledge of IP Network Architecture with services | |
| • Excellent Communication and Coordination skills, confident and structured when dealing with conflict | |
| • Experience in managing major incidents with good understanding of business and service impact. | |
| • Demonstrate effective stakeholder engagement | |
| • Ability to efficiently and effectively perform the technical requirements with troubleshooting, problem solving, and analytical skills | |
| • Ability to prioritize work with a sense of urgency and manage issues /escalations to consistently provides high quality and standardized professional services | |
| • Ability to work independently with a significant attention to detail & Ability to work under pressure. | |
| • Ability to manage shifts, Calm under pressure, Conscientious with a strong sense of pride and accountability, | |
| • Good problem solving techniques and Customer focused | |
| • IP Network Availability > 99.90 % | |
| • MTTR for critical incidents (P1/P2) < 45 min & incidents (P1 till P5) < 110 min |