Manager - Activation

Role

Activation Officer

Job Level/ Designation

M1

Function / Department

Customer Service

Location

Guwahati

Job Purpose

The role involves processing customer activation applications for timely and compliant onboarding experience.

Ensure support to sales organization including retailers for quicker customer acquisition.

Key Result Areas/Accountabilities

1. Process new activation documents for both prepaid and post paid services
2. Approve SIM exchange within TAT through correct approval of customer documents
3. Ensure document compliance and actively identify frauds
4. Retailer and doc pick-up partner management for effective training on document screening
5. Support TERM requirements as per need.

Core Competencies, Knowledge, Experience

1. Should be able to influence and get buy in of cluster sales team on decisions
2. Quick thinking to take immediate steps to fix burning issues and challenges in a time bound manner.
3. Ability to work with partner teams to get deliveries done or respond responsibly and provide support to other functions.
4. Diligent and effective

Must have technical / professional qualifications

1. Min Graduate
2. Fresher / 06 months of relevant exp
3. Diversity candidates preferred