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Manager - Quality

Job Req ID:  23159

Ernakulam, IN

Function:  Technology/ IOT/Cloud


TM – Zonal Field RF Engineer

Job Level/ Designation


Function / Department




Hiring Manager

Jose Martin

Job Purpose


  • This role will be accountable for Quality and Performance of RAN network and to lead a team of Field DT Engineers to ensure prompt monitoring, trouble shooting and optimization of Network to deliver superior voice & data experience to customers in their respective zones.


Key Result Areas/Accountabilities


  • Analyzing the KPI's (key performance indicators) statistics and monitoring the network for troubleshooting on daily basis.
  • Supporting RF drive test optimization of new/existing sites.
  • Troubleshooting of worst-performing cells. Analysis of counters and monitoring KPI trend to pinpoint exact issues.
  • Perform in-depth analysis of performance E2E KPIs. Propose technology actions to improve Network performance and CXX
  • Coordination with Zonal optimization team in sharing analysis and supporting them in experience improvement initiatives
  • Good understanding of hardware(Nokia & Huawei ) from network design prospective
  • Provide network optimization analysis and recommendations using a combination of drive data and network statistics
  • Assisting TRAI/DOT in RF network audit & preparing required network quality reports.
  • Close coordination with field O&M, SNOC, Code – Radio/Core/PaCo/Tx & IP teams to ensure the required actions and activities are performed as desired.


Core Competencies, Knowledge, Experience


  • In-depth technical knowledge in radio network parameters & optimization (2G/3G/4G/VoLTE)
  • Excellent domain knowledge and on- field experience
  • Very good analytical skills to trouble shoot network quality KPI degradation/ customer complaints
  • Very good cross functional co-ordination.
  • Customer centric, Innovative , Ambitious and competitive & task oriented

Must have technical / professional qualifications

  •  B.Tech in Electronics and  Telecommunications with 6+ years of experience