AGM - Acquistion & Resolution
Ernakulam, IN
Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.
We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.
VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.
VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.
VIL is an equal opportunity employer committed to diversifying its workforce.
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Role |
Term & Warehouse Management |
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Job Level/ Designation |
M2/ AGM |
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Function/ Department |
Customer Service |
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Location |
Kerala |
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Job Purppose |
Responsible for proper and compliant Documentation, archival, retrieval and reporting of TERM and Regulatory Role is required to manage and Conduct CAG and COP as required by regulation Role is Required maintain compliance of Sanchar Sathi,ASTR,Dedupe,LEA and NCRP as per requirement |
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Key Result Areas/Accountabilities |
1.Timely access and retrieval of documents for requirements from multiple Law enforcing agencies. 2 Ensuring Timely submission of Term Base 3. Timely action of 4. Monthly TERM compliance including adhoc TERM audits. 5. Compliance to all the interventions by DoT/TRAI to quality of subscriber verification such as Sanchar Sarthi/ASTR/Industry Bulk/NCRP 6. Regular engagement with authorities & CAG/TRAI Work shops
Accountabilities: 1) TERM audit compliance score >99% TERM base & Caf Submission, timely action on ATR with NFA approval & timely penalty payouts to avoid any late payment impacts 2) 100% Compliance on quality of subscriber verification -TAFCOP/ASTRA cases etc 3) Timely engagement with TERM office & successful CAG/ TRAI workshop as per timeline Internal Team audit Compliance & finding (Internal Audit + Internal quality audits) 98%+ |
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Core Competencies, Knowledge, Experience |
1. Knowledge and Subject Matter Expertise around VIL processes, and systems 2. Excellent analytical skills to identify the process/product gaps and provide resolution 3. Good coordination & Influencing skills 4. 2-3 years of work experience with at least 1 year in telecom domain |
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Must have technical / professional qualifications |
Graduate with 4-5 years of experience in various roles of customer operations and Resolution Strong Knowledge of MS access Strong Knowledge in KYC process Vendor Management External Stake Holder management |
Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership