AGM - Circle Performance Management
Delhi, Delhi, IN
Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.
We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.
VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.
VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.
VIL is an equal opportunity employer committed to diversifying its workforce.
| Role | AGM - Circle Performance Management | |
| Job Level/ Designation | M2 | |
| Function / Department | Technology/Quality | |
| Location | Delhi (UPW) | |
| Hiring Manager | Parichaya Ghosh | |
| Job Purpose | This role is responsible for Improving the Radio Performance of the circle in all the Radio technologies which are existing in circle and any future technologies. | |
| Key Result Areas/Accountabilities | 1) Improve Radio Network experiance for 2G, 4G, 5G and future technologies. Improve the Voice and Data performance KPI's of the Circle. Major KPI's which impact Customer complaint like Volte DCR, CQI, Poor Throughput Cells, High PRB Utilization cells to be kept in check. | |
| 2)Effective routine use of Geo-location tools in trouble shooting network/customer issues, analysis of 2G/4G network coverage tropology, in-building coverage, traffic, handset analytics etc | ||
| 3) Ensure smooth implementation of New Parameters and features as per the updated software made available from OEM in coordination with Central Quality teams. | ||
| 4) Coordination with Zonal optimization team in sharing the insight from Central Reports and supporting them in experience improvement initiatives | ||
| Core Competencies, Knowledge, Experience | In-depth technical knowledge in radio network parameters & optimization (2G/4G/VoLTE) | |
| Excellent domain knowledge and on- field optimization experience | ||
| Hands on experience with tools like NPM, SON, MYCOM KPI's etc | ||
| Very good analytical skills to trouble shoot network quality KPI degradation/ customer complaints | ||
| People management capability, very good cross functional co-ordination. | ||
| Must have technical / professional qualifications | B.Tech Electronics and Telecommunications with 10-15 years of experience | |
Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership