Manager - Retail Franchisee Operations

Job Req ID:  38261

Coimbatore, IN

Function:  Retail



Job Level/ Designation


Function / Department




Job Purpose

  • Build up sales and service infrastructure through identifying quality channel partners, retain them by ensuring profitability.
  • Responsible for customer service through higher TNPS/EQ, sales and revenue targets across all products (voice – postpaid/ prepaid, data etc.)
  • Achievement of key targets (Revenue, RoI) for FOFO channel
  • Execution of all strategies and plans for the FOFO channel

Key Result Areas/Accountabilities


  • Ownership of revenue targets for FOFO channel
  • Accountability for overall FOFO channel profitability
  • Expansion of franchise channel- Identification & recruitment of FOFO channel Partners
  • Monthly reviews and planning for FOFO with regular updates to the Retail Lead
  • Team conflict resolution
  • Coaching and training of franchisee owners/CREs
  • Regulatory compliance


Core Competencies, Knowledge, Experience

Good communication skills & Distribution/channel management skill

P&L management skills

Awareness on technology advancements & new digital product knowledge

Leadership & People management skills/conflict management

Understanding of store management and customer relationship management

Problem Solving

Must have technical / professional qualifications

  • Essential : Graduation – Regular/MBA
  • Desired :  post - graduation in business management/MBA
  • work ex: 1 - 4 years
  • Experience in the retail/ sales industry
  • Open to mobility
  • People management skills